Rosegal - The item wasn't good, but the customer service was lovely!
This is my personal experience with one of my orders through RoseGal. All opinions are my own.
The shipping time for the dress I ordered met my expectations. It didn't arrive very quickly, but it also didn't take a very long time. I was pleased with the shipping time.
Quality of the item you received.
The quality of the item I received was the worst of the three items I have ordered from RoseGal. The size was wrong (making it unwearable), and the print quality was so low that I could see all of the pixels on the image of the butterfly. I was severely disappointed with the item quality.
The customer service was very prompt! I sent a complaint and had my refund within the same week. All I needed to do was provide pictures of the defects. The customer service exceeded my expectations and is the only reason I will consider buying from them again.
More Review Details
|Advertised vs Delivered|
|Exchange, Refund and Cancellation Policy|
|Diversity of Products or Services|
|Discounts and Special Offers|
|Value for money|
|Product or Service Quality|
What I liked
- Customer service
What I disliked
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