Airdrie, Alberta
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Not resolved

This is my personal experience with one of my orders through RoseGal. All opinions are my own.

Shipping time.

The shipping time for the dress I ordered met my expectations. It didn't arrive very quickly, but it also didn't take a very long time. I was pleased with the shipping time.

Quality of the item you received.

The quality of the item I received was the worst of the three items I have ordered from RoseGal. The size was wrong (making it unwearable), and the print quality was so low that I could see all of the pixels on the image of the butterfly. I was severely disappointed with the item quality.

Customer service.

The customer service was very prompt! I sent a complaint and had my refund within the same week. All I needed to do was provide pictures of the defects. The customer service exceeded my expectations and is the only reason I will consider buying from them again.

I liked: Customer service.

I didn't like: Quality.

Review #938772 is a subjective opinion of a user.

3.3
Price Affordability
Customer service
Website
Discounts and Special Offers
Staff
Advertised vs Delivered
Value for money
Location
Diversity of Products or Services
Delivery Service
Product or Service Quality
Exchange, Refund and Cancellation Policy
Warranty
PRODUCT OR SERVICE Rosegal Customer Care
Reason of Review / Monetary Loss Good customer service / Not specified
Preferred solution Not specified

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