Rosegal - The item wasn't good, but the customer service was lovely!

52 of 719 Rosegal reviews

This is my personal experience with one of my orders through RoseGal. All opinions are my own.

Shipping time.

The shipping time for the dress I ordered met my expectations. It didn't arrive very quickly, but it also didn't take a very long time. I was pleased with the shipping time.

Quality of the item you received.

The quality of the item I received was the worst of the three items I have ordered from RoseGal. The size was wrong (making it unwearable), and the print quality was so low that I could see all of the pixels on the image of the butterfly. I was severely disappointed with the item quality.

Customer service.

The customer service was very prompt! I sent a complaint and had my refund within the same week. All I needed to do was provide pictures of the defects. The customer service exceeded my expectations and is the only reason I will consider buying from them again.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Delivery Service
Advertised vs Delivered
Location
Website
Exchange, Refund and Cancellation Policy
Warranty
Diversity of Products or Services
Staff
Customer service
Price Affordability
Discounts and Special Offers
Value for money
Product or Service Quality
More

  • What I liked
    • Customer service
  • What I disliked
    • Quality

Reason of review:
Good customer service
Product or service
Review category
Footwear and Clothing
review #938772 by

Author wants to be contacted by the company. Learn more

Had an experience with Rosegal? Submit review ›
Helpful? 2 Yes 2 0 No 0
Had the same issue 1 Yes 1
52 of 719 Rosegal reviews
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Rosegal. However, many companies do monitor reviews on our site.

 
×
You were reading a complaint about Rosegal.
Filing a new complaint about
×