Rosegal - Swimwear too Small and Clothes never reveived since April 2015

674 of 719 Rosegal reviews

I wear size 8 US; I ordered swimwear XL does not fit. I'm a DDD cup the XL swimwear cup only covers 1/4 of my DDD cup bra. I took pictures comparing the swimwear to my bra size to show the difference and the clothes I ordered in March was shipped in April now June I still did not received shipment. I requested a refund. this is the reply "You can return items within 30 days of delivery, we will provide a partial refund or exchange. Please note that items which are exempt from refunds, exchanges or replacements include all apparel listed under the underwear (women's intimates) and swimwear categories.

For more details about our warranty and return policy please click here: http://www.rosegal.com/warranty-return/

NOT WORTH THE PRICE

This review is a subjective opinion of a user.
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More Review Details

Diversity of Products or Services
Customer service

  • What I liked
      No items
  • What I disliked
    • Sizing was way off
    • Sizing
    • Missing items

Reason of review:
PRODUCT DOES NOT FIT & IS NON REFUNDABLE
Preferred solution:
Full refund
Monetary loss:
$70
Product or service
Swimsuit
Review category
Footwear and Clothing
review #647927

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674 of 719 Rosegal reviews
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Rada

Apr 19 #1146642 Shenzhen, Guangdong, China

Dear customer,
Thank you for recent comments.
We offer the detailed measurement chart for each item,maybe you chose your regular size and the size you chose was not fit.
I have followed up your case and our team will solve it for you. Please kindly provide us your order number or email address registered on our website.
If any question, please email to support@rosegal.com or submit a ticket named "Reply from pissedconsumer" here:http://support.rosegal.com/.
Yours sincerely, Rosegal.com Customer Service

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