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More than one issue | Rosegal

4.5
Details
bathing suit is not tummy control as advertised and leg holes have no elastic material just hangs there ordered several items in size 4X. some fit perfect and others are 2 sizes too small, all over the board with their sizes one top has one side with correct eyelets and other side short also the rope is too short can not make a bow. This is my 3rd order with them and sizing is on the small side.
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Review
#1625699 Review #1625699 is a subjective opinion of poster.
Product
Rosegal Swimsuit
Reason of review
Problem with delivery
Loss
$40
Preferred solution
Let the company propose a solution

Terrible | Rosegal in Bay Village, Ohio

2.5
Details
I ordered 2 bathing suites waited 15 days never recieved an email. I called them they said my item was out of stock and they were not getting it back. I told them they could have atleast emailed me that. I asked for a refund and now have to wait 14 days.
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Review
#1583592 Review #1583592 is a subjective opinion of poster.
Product
Rosegal Swimsuit
Reason of review
Order processing issue

Return dept. | Rosegal

5.0
Details
Return dept. - Rosegal
Return dept. - Rosegal
Return dept. - Rosegal
Return dept. - Rosegal
The items are defected need return
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Review
#1505676 Review #1505676 is a subjective opinion of poster.
Product
Rosegal Swimsuit
Reason of review
Damaged or defective
Sending back an icirrectly sized swimsuit is next to impossible. Doubt if I will get a refund, but will NEVER buy from them or dresslily ever again.
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1 comment
Sutton
#1667192

Dear Customer, Thank you for your inquiry. We apologize for any inconvenience.

Please kindly note that we will try our best to resolve the issue for each customer. We are Rosegal. We will try our best to help you if you can provide the correct order number.

Thanks for your understanding. Best regards, Rosegal Customer Service

Review
#1501974 Review #1501974 is a subjective opinion of poster.
Product
Rosegal Swimsuit
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
I need to return a suit that was sold by dresslily but it is a product of rosegal.com. Funny thing, came with no packing slip or return instructions if not satisfied. When you look up physical addresses...rosegal is in England and dresslily has NONE
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1 comment
Anonymous
#1667205

Dear Customer, We are sorry to hear that you were not satisfied with your order. We always aim to offer our customers the best solutions to their issues in line with our policies.

Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm. Would you mind messaging us your VALID order number?

We will offer you a solution via the ticket center. We look forward to your reply, DressLily Customer Support Team

Review
#1500369 Review #1500369 is a subjective opinion of poster.
Product
Rosegal Swimsuit
Reason of review
Return, Exchange or Cancellation Policy
The size charts are way off i otmrdered ny size and they r way too small i leave for vacation in 10 days and im pissed i wont have my swim suits
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1 comment
Sutton
#1634021

Dear Customer, We are so sorry to hear that you have been experiencing sizing issues. Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.

Please tell us your order number so that we can offer the proper solution.

We are awaiting your reply. Rosegal Customer Service

Review
#1408578 Review #1408578 is a subjective opinion of poster.
Product
Rosegal Swimsuit
Reason of review
Not as described/ advertised
Bathing suit is not what I wanted. Need to return.
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1 comment
Sutton
#1542035

Dear Customer, Thank you for your inquiry. Please confirm if you have received the wrong item.

Please kindly note that we will try our best to resolve the issue for each customer.

Please send us more details to support@rosegal.com or submit a ticket here:https://support.rosegal.com/ticket/ticket/index. Rosegal Customer Service

Review
#1331241 Review #1331241 is a subjective opinion of poster.
Product
Rosegal Swimsuit
1.3
Details
trying to get an address to return an item and im not getting anywhere im getting the run around Sharon c if I can,t return my pkg then I lost my money that came out of my acc im not happy at all return address info should be inside every pkg you send out to people who...
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1 comment
Sutton
#1531714

Dear Customer, We are so sorry to hear that you have been experiencing sizing issues. Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.

Please tell us your order number so that we can offer the proper solution.

We are awaiting your reply. Rosegal Customer Service

Review
#1319037 Review #1319037 is a subjective opinion of poster.
Product
Rosegal Swimsuit
Cons
  • Return address
  • There was no address to return item
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund
1.0
Details

Update by user Aug 12, 2018

I was refunded all but $2.00 of my purchase, which I feel is fair,as I did receive the top. The suit is beautiful & vividly colored.

I used my refund to purchase the bottom half online from amazon. Had I NOT given such scathing reviews, I highly doubt my experience...

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3 comments
Sutton
#1514629

Dear customer,Please note that we at Rosegal can be contacted by our Support Center, Live Chat or phone number, 24 hours a day.We currently only have a phone line open for our US customers. Our phone number is: 1 888 320 8188.

This service is available from 7:30 - 21:30.Please do not believe any other phone numbers claiming to be Rosegal, and hang up immediately if you suspect something is wrong.

We will never ask our customers for credit card details over the phone. If you have any queries regarding this please contact our Support Center.We look forward to hearing from you soon.Rosegal Customer Service Team

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Review
#1297551 Review #1297551 is a subjective opinion of poster.
Product
Rosegal Swimsuit
Reason of review
Not as described/ advertised

Contact Rosegal Customer Service

Website:
www.rosegal.com
Mailing Address:
Staten Island, New York 10303
United States
Phone:
(202) 318-2470
All Rosegal Contacts

Rosegal Reviews

  1. 620 reviews
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  3. 92 reviews
  4. 59 reviews
  5. 169 reviews
Rosegal reviews
5.0
Details
I had an excellent experience with Rosegal!I have ordered two swimming suits,one watch,one bag,earrings and bracelet.I am satisfied because everything fits me well.The swimming suits are beautiful and very modern.The bag is very practical.Earrings are shiny and I will...
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Review
#1249941 Review #1249941 is a subjective opinion of poster.
Product
Rosegal Swimsuit
Pros
  • Styles
  • Product selection
  • Products
Reason of review
Fair pricing
Tags
  • good price
  • Review RoseGal