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I wanted to return an item. Their website told me to use instant message. I used instant message and they never message me back. There was a phone number which I called. The lady on the phone told me she couldn’t do anything on the phone that I needed to be on the...
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1 comment
Anonymous
#1739119

So very true, I've tried all day .Will never again order from them .NEVER AGAIN Why because l have $150 of clothing that l can't return because they won't give it to me .

Review
#1548758 Review #1548758 is a subjective opinion of poster.
Product
Rosegal Dress
Reason of review
Return, Exchange or Cancellation Policy
2.0
Details
In early December I order two dresses, one for myself and the other for my granddaughter. My granddaughters dress was fine but mine was so tight I could barely get it on, and I ordered the right size for myself. Also the V-neck on it was not even....it was terrible....
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1 comment
Sutton
#1652578

Dear Customer, We are so sorry to hear that you have been experiencing sizing issues. Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.

Please tell us your order number so that we can offer the proper solution.

We are awaiting your reply. Rosegal Customer Service

Review
#1459598 Review #1459598 is a subjective opinion of poster.
Product
Rosegal Dress
Cons
  • Customer service and the dress
Reason of review
Poor customer service
Loss
$20
Preferred solution
that the company call me and set up a return of the item
4.5
Details
Great clothes, fast shipping - Rosegal
love all my clothes from RoseGal they always make me look great!! customer service is great as well always willing to fix an issue if you are not pleased with purchase. i am definitely a return customer for life!! I always love the dresses they have for plus sized...
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1 comment
Anonymous
#1654087

FAKE! BEWARE!

Review
#1378959 Review #1378959 is a subjective opinion of poster.
Product
Rosegal Dress
Pros
  • All my products
Reason of review
Good quality
5.0
Details
Love this outfit! - Rosegal
I bought a whole outfit from this site. A dress necklace, bracelet, earrings, and shoes. The dress is absolutely beautiful! It is hard for me to find dresses and clothes to fit me. Normally anything i order comes from china and is always way to small. This site offers...
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Review
#1320468 Review #1320468 is a subjective opinion of poster.
Product
Rosegal Dress
Pros
  • Customer service resolution
Reason of review
Fair pricing
1.0
Details
I ordered a dress from Rosegal.com in April 2018. At the middle of May 2018, I contacted them to let them know that the dress was not received. They sent me an email telling me that the dress was delivered and that I should ask my neighbors and the Post Office if they...
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1 comment
Sutton
#1530169

Dear Customer, We apologize for any inconvenience. Rosegal offers many different shipping methods to meet the customers shipping needs.

For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.

Please kindly send us your correct order number and we will offer the proper solution. Rosegal Customer Service

Review
#1315998 Review #1315998 is a subjective opinion of poster.
Product
Rosegal Dress
Reason of review
Problem with delivery
Loss
$25
Preferred solution
Full refund
1.0
Details
When dresses arrived,i tried them to see if they fitted,could not get into them ,made too small . Sad
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1 comment
Sutton
#1530159

Dear Customer, We are so sorry to hear that you have been experiencing sizing issues. Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.

Please tell us your order number so that we can offer the proper solution.

We are awaiting your reply. Rosegal Customer Service

Review
#1308514 Review #1308514 is a subjective opinion of poster.
Product
Rosegal Dress
Reason of review
Not as described/ advertised
my total order was to small so I want to send back for refund but u can't get in touch and u need a number to be allowed to return items but u can't get thru to email, phone or live chat.
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1 comment
Sutton
#1515188

Dear Customer,We are so sorry to hear that you have been experiencing sizing issues.Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.Phone number:1-888-320-8188(For US Customers)Please call us during our office hours: 6:30-8:30 and 18:30-23:00 American EST.001-888-320-8188(For Other Customers)For all other customers, please note that our phonelines are available from 7:30 to 21:30 (GMT+8).If you have any queries regarding this please contact our Support Center.Thanks for your understanding!Many thanks,Rosegal Customer Service Team

Review
#1282149 Review #1282149 is a subjective opinion of poster.
Product
Rosegal Dress
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
Yes over and over again
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1 comment
Sutton
#1515223

Dear Customer,Thanks for yourmessage.We are so sorry to hear that you have been experiencing sizing issues.Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.Please tell us your order number so that we can offer the proper solution.We are awaiting your reply.Rosegal Customer Service

Review
#1275488 Review #1275488 is a subjective opinion of poster.
Product
Rosegal Dress
The dress is to small pants are to big and still missing some items
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1 comment
Sutton
#1515224

Dear Customer,We apologize for your case.Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.We are so sorry to hear that you have been experiencing sizing issues.Please tell us your order number so that we can offer the proper solution.Waiting for your reply.Rosegal Customer Service

Review
#1275271 Review #1275271 is a subjective opinion of poster.
Product
Rosegal Dress
Reason of review
Return, Exchange or Cancellation Policy

Contact Rosegal Customer Service

Website:
www.rosegal.com
Mailing Address:
Staten Island, New York 10303
United States
Phone:
(202) 318-2470
All Rosegal Contacts

Rosegal Reviews

  1. 620 reviews
  2. 202 reviews
  3. 92 reviews
  4. 59 reviews
  5. 169 reviews
Rosegal reviews
3.9
Details
I have bought two 1950's style dresses from Rosegal: https://www.rosegal.com/vintage-dresses/retro-bird-poppy-print-pin-up-dress-1817424.html - in the yellow print with birds - looks just like the photo, fits great....
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Review
#1265197 Review #1265197 is a subjective opinion of poster.
Product
Rosegal Dress
Pros
  • Fast delivery
  • Pricing
  • Styles
Cons
  • Details look cheap
Reason of review
Fair pricing