Product: Rosegal Customer Care Clear all filters (0 of 64 reviews match)
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I placed an order a few months back, and we had a long long long conversations back and forth about my order that I never received and it was more about please give more time, and then there was a talk about a refund I never seen it haven't heard anything else about...
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Rada
Rada

Dear Customer,Please note that we at Rosegal can be contacted by our Support Center, Live Chat or phone number, 24 hours a day.Our phone number is: 1-888-320-8188(For US Custo...

2.0
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Rosegal Customer Care
#1305241
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They refuse to answer the call it's been two weeks. The number they have can't be reached. It has the worse service I've ever seen.
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Rada
Rada

Dear Customer,We apologize for any inconvenience.We do our best to provide the best service for our customers.Please note that we at Rosegal can be contacted by our Support Ce...

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Rosegal Customer Care
#1282686
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Shipping was fast to my orders. When I changed my mind, I asked for a refund (the item wasn't shipped). The customer service did not asked questions and refunded to my Paypal account. An order has been lost (by my local postal services). After the delay and after...
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Anonymous
Anon

Another employee of the company with a glowing review. Unfortunately, you cannot write nor spell correctly which is a dead giveaway that English is not your primary language.

4.8
Product
Rosegal Customer Care
I liked
  • Discounts
#1261431
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Rosegal - Lost order/RESOLVED :)
On 12-07-17I had gotten my order in the mail, but it was missing 2 accent pillow covers!!! I was super disappointed, and had contacted RoseGal support center right away, by submitting a "ticket" to their customer service...... To my surprise, I had gotten an email...
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5.0
Product
Rosegal Customer Care
I liked
  • Customer care was fast and helpful
  • Products and pricing
  • Exceptional customer service
I didn't like
  • Sometimes the website is not the friendliest to navigate
#1260242
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I have bought from you last year. I have bought from you this year....sometimes. You keep denying me as I think you only deal with PayPal. I only pay from my bank...with Visa. If you want to keep denying me go ahead. I’m sorry for that as I love your clothes. I have...
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5.0
Product
Rosegal Customer Care
#1259140
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I’ve been trying to return items ordered for three weeks now. Customer service is responsive and friendly until I mention I want a refund and to return items. Then they give you the rub araoind and they never respond.
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Gina2
Gina2

Dear Customer,Thank you for your comment.We strive to give our customers the best quality at the lowest prices.We also offer a comprehensive 30 Day Returns guarantee for order...

1.0
Product
Rosegal Customer Care
#1256277
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I have been trying to contact them for days call never goes through I'm very angry with how they handle costumers.
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Gina2
Gina2

Dear Customer,Please note that we at Rosegal can be contacted by our Support Center, Live Chat or phone number, 24 hours a day.https://www.rosegal.com/contact-us/ If you have ...

Product
Rosegal Customer Care
#1255286
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The tapestry i order is out of stock no one contacted me and cant call call wont go though wong ring
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Gina2
Gina2

Dear Customer,Thank you for your comment.We strive to give our customers the best quality at the lowest prices.We are sorry for the out of stock issue.We will improve ourselve...

Product
Rosegal Customer Care
#1255182
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Rosegal - Satisfied

Nice e-shop with a lot of things there. Have done many orders in Rosegal and received good treatment on each order. They resolved all items I had! The custom service is very gentle and fast. The product quality starting from dresses and finishing with toys is rather good. I use all pieces I bought there. Satisfied with the shop and advice it to everybody!
4.7
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Price Affordability
Product or Service Quality
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Value for money
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Product
Rosegal Customer Care
#1255089
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Thankfully, Rosegal was very helpful. When i contacted the customer service staff, they guided me through the process of how to manage returns and subsequently receive the refund back to my account. I was very thankful because it made the process very pleasant and it...
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4.4
Product
Rosegal Customer Care
I liked
  • Rosegal
  • Product selection
  • Excellent customer service
#1252216
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