Product: Rosegal Customer Care Clear all filters (37 of 37 reviews match)
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I did have an interest in Rosegal products, but then talked to my friend who said the items she received were way smaller in size to the comparable sizing in our local stores, so she had to return all items. It was a hassle for her. I decided to unsubscribe from their...
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Rosegal Customer Care
I didn't like
  • Harrassment
#1107116
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I have tried to get information on returning an item that was sent to me by mistake.I have called 8 times. Each time I am disconnected. (called all numbers on web site.) I have tried sending a help ticket but there seems to be a problem with my order number. I copied...
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1.9
Product
Rosegal Customer Care
I didn't like
  • Not being able to resolve this matter
  • Not being able to discuss this matter
#1102491
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I ordered a top sku:205517718 which ran smaller than all the other tops I'd ordered from Rosegal.com. I followed their measurement charts, yet this particular top ran small. Small even for their sizing. The top was only $12.55 with no tax and no shipping. But $12.55...
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4.4
Product
Rosegal Customer Care
I liked
  • Instant refund
I didn't like
  • Cost too much to send items back
#1084030
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Rosegal - Issues resolved

#1131111
3.2
Details
Wad refubded with no explanation. I followed up and finslly recieved an answet as well as a discount off my next order.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
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Value for money
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Website

Rosegal - Your number is always busy. I ordered a Halloween dress 3 we

#1123979
1.0
Details
Yes. Ive emailed several times. No response. Ive called several times. Always a busy signal. Ive spread ur website around. Shady organization.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Rosegal - Never again

#1103898
I make order which one is out of stock and phone number is doesnt work email never replay and no money This is very bed site and customer service is very bed My first and last time the l make order from this company
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Rosegal provide no way to contact after order is delivered

#1101295
1.5
Details
I've triggered three different phone numbers and none of them work.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Product or Service Quality
Staff
Value for money
Warranty
Website
Rosegal - Refund
I ordered a long dress.In the description and the bill it was indicated that it was made of cotton, in fact it turned out to be 100% polyester. I wrote in a review of this discrepancy. The support team reacted very quickly, I did not even expect. But I noticed it,...
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4.9
Product
Rosegal Customer Care
I didn't like
  • Incomplete description of goods
#1074638
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Buying in Rosegal is always satisfying to me, their products are fashionable, good quality and good price, I am so happy with their brand. The order last a bit to come to spain but it is really worthy, I have never problems with them and their support for buyers is...
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5.0
Product
Rosegal Customer Care
I liked
  • Products and the pricing
#1072667
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I placed a large order at Rosegal.com and while most pieces were fine, I had a few issues with items not fitting, they got back to me in 24 hours and gave me a partial refund and let me keep the item as return shipping would have cost more. One item had been back...
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4.8
Product
Rosegal Customer Care
I liked
  • Trackable shipping
  • Variety of items
  • Quality of the clothes for the price
#1071487
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Exceptional Customer Service from ROSEGAL Staff
I had great Customer Service from the ROSEGAL staff and I want to share this. I had a parcel that was slow to arrive, so I emailed my concerns to ROSEGAL. I realized this was the fault of the carrier. Within 24 hours they offered me a full refund and deposited this in...
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5.0
Product
Rosegal Customer Care
#1066248
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I found on Rosegal website a lot of pleasant products that I can't find in Europa, like nice and colored t-shirts and shirts. So I made several orders for last month. It happened I made a mistake during my order. No problem : I contacted Rosegal on the web site and...
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Anonymous
Anonymous

Sure you're a customer from France - I can say I'm from the same place in France but in reality I'm in NYC . Scam .

PatriceDeFrance
PatriceDeFrance

Note that there is no problem to resolve.So... RESOLVED.

4.5
Product
Rosegal Customer Care
#1044801
Reply to reviews
I contacted a review place, and Rose Gal responded to me with a message, saying they were sorry about the issue.Send this e mail back with the ticket # we are sorry about my sizing. So I do that, all I want is to return the item with a refund. I think this is a poor...
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Rada
Rada

Dear Customer, We are so sorry to hear that you have been experiencing sizing issues. Please note that Rosegal provides a size chart on all our item pages to help our customer...

Product
Rosegal Customer Care
#1041826
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Rosegal - My online go-to store
Rosegal has been a life-saver. They have trendy clothes that you can buy on a budge. I used to shop in other online stores before, but ever since I stumbled on Rosegal, I've been loyal to them. I have purchased a bunch of different items -- Clothes, jewelry, shoes --...
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4.8
Product
Rosegal Customer Care
I liked
  • Value for your money
#1039359
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