Manufacturer: Rosegal Category: Customer Care Clear all filters (32 of 32 reviews match)
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I ordered a top sku:205517718 which ran smaller than all the other tops I'd ordered from Rosegal.com. I followed their measurement charts, yet this particular top ran small. Small even for their sizing. The top was only $12.55 with no tax and no shipping. But $12.55...
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4.4
Product
Rosegal Customer Care
I liked
  • Instant refund
I didn't like
  • Cost too much to send items back
#1084030
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Rosegal - Refund
I ordered a long dress.In the description and the bill it was indicated that it was made of cotton, in fact it turned out to be 100% polyester. I wrote in a review of this discrepancy. The support team reacted very quickly, I did not even expect. But I noticed it,...
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4.9
Product
Rosegal Customer Care
I didn't like
  • Incomplete description of goods
#1074638
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Buying in Rosegal is always satisfying to me, their products are fashionable, good quality and good price, I am so happy with their brand. The order last a bit to come to spain but it is really worthy, I have never problems with them and their support for buyers is...
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5.0
Product
Rosegal Customer Care
I liked
  • Products and the pricing
#1072667
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Rosegal provide no way to contact after order is delivered

#1101295
1.5
Details
I've triggered three different phone numbers and none of them work.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product or Service Quality
Staff
Value for money
Warranty
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Rosegal - Returns

#1091420
This is NOT a normal company. None of the phone numbers take you anywhere. No c/s at all. My order was all the wrong sizes,no way to contact anyone to get them exchanged. Last 200$ of mine they will get. Don't do business with them.
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Rosegal - Overall, great online shopping website!

#1082411
4.8
Details
Rosegal is a company I trust, affordable prices for quality products, professional, and great customer service, easy to navigate site. Basically everything I look for when online shopping!
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Rosegal - Pissed

#1075373
1.0
Details
Been trying to get my order fixed iv emailed multiple times with no reply iv tried all numbers available none are active
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
I placed a large order at Rosegal.com and while most pieces were fine, I had a few issues with items not fitting, they got back to me in 24 hours and gave me a partial refund and let me keep the item as return shipping would have cost more. One item had been back...
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4.8
Product
Rosegal Customer Care
I liked
  • Trackable shipping
  • Variety of items
  • Quality of the clothes for the price
#1071487
Reply to reviews
Exceptional Customer Service from ROSEGAL Staff
I had great Customer Service from the ROSEGAL staff and I want to share this. I had a parcel that was slow to arrive, so I emailed my concerns to ROSEGAL. I realized this was the fault of the carrier. Within 24 hours they offered me a full refund and deposited this in...
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5.0
Product
Rosegal Customer Care
#1066248
Reply to reviews
I found on Rosegal website a lot of pleasant products that I can't find in Europa, like nice and colored t-shirts and shirts. So I made several orders for last month. It happened I made a mistake during my order. No problem : I contacted Rosegal on the web site and...
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Anonymous
Anonymous

Sure you're a customer from France - I can say I'm from the same place in France but in reality I'm in NYC . Scam .

PatriceDeFrance
PatriceDeFrance

Note that there is no problem to resolve.So... RESOLVED.

4.5
Product
Rosegal Customer Care
#1044801
Reply to reviews
I contacted a review place, and Rose Gal responded to me with a message, saying they were sorry about the issue.Send this e mail back with the ticket # we are sorry about my sizing. So I do that, all I want is to return the item with a refund. I think this is a poor...
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Rada
Rada

Dear Customer, We are so sorry to hear that you have been experiencing sizing issues. Please note that Rosegal provides a size chart on all our item pages to help our customer...

Product
Rosegal Customer Care
#1041826
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Rosegal - My online go-to store
Rosegal has been a life-saver. They have trendy clothes that you can buy on a budge. I used to shop in other online stores before, but ever since I stumbled on Rosegal, I've been loyal to them. I have purchased a bunch of different items -- Clothes, jewelry, shoes --...
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4.8
Product
Rosegal Customer Care
I liked
  • Value for your money
#1039359
Reply to reviews
Products not exactly as expected, but Customer Service has been very helpful with all the process!!!!!They answer very fast, they answer all the questions!!!!! Worth trying to buy something of small price as a test first, to check the quality. According to the quality...
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4.1
Product
Rosegal Customer Care
#1016143
Reply to reviews
Awful company and returned items .Never gut tefund. Still waiting . Told to return to one place and after no response I complained to PayPal and they gave PayPal a different address for returns.Scammers
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Rada
Rada

Dear customer, We are sorry to hear that you are experiencing some issues. We offer all our customers solutions based on our policies. If you have an issue and would like a re...

1.0
Product
Rosegal Customer Care
#1014558
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