Product: Rosegal Customer Care Clear all filters (53 of 53 reviews match)
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Rosegal - Not resolved bad service

They refuse to answer the call it's been two weeks. The number they have can't be reached. It has the worse service I've ever seen.
Product
Rosegal Customer Care
#1282686
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Thankfully, Rosegal was very helpful. When i contacted the customer service staff, they guided me through the process of how to manage returns and subsequently receive the refund back to my account. I was very thankful because it made the process very pleasant and it...
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4.4
Product
Rosegal Customer Care
I liked
  • Rosegal
  • Product selection
  • Excellent customer service
#1252216
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Rosegal - Outstanding
I do 95% of my gift shopping online and have been ordering some really lovely affordable pieces through Rose Gal. On my last order I thought that an item was not sent or lost in shipping, they were so good with their support process, replied quickly and gave clear...
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Gina2
Gina2

Dear Customer,Thank you for sharing your experience with us.We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible...

5.0
Product
Rosegal Customer Care
I liked
  • Customer care was fast and helpful
  • Customer service resolution
#1233792
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I've had a great experience with Rose Gal and have made several purchases with them.My first order I ever placed with them actually never arrived. It was shipped out but tracking got stuck with no new updates and I unfortunately never received my item. I wrote customer...
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4.8
Product
Rosegal Customer Care
I liked
  • Customer service
  • Support response
  • Great customer service
#1231209
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I have ordered from Rosegal and they are using DHL for deliveries (something that is not mentioned on their website, because I would have not ordered in the first place I I had known this). Namely, DHL is charging an extra handling fee here in Finland. This fee has...
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Anonymous
Anonymous

contact us now ma'am #15852286542

2.5
Product
Rosegal Customer Care
#1230467
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Rosegal - Please keep your money

I order from the website nice clothes but what got wasnt the same as the website they give me 3 of the same shirt and 3 of the same pants i still havent got a refund
Product
Rosegal Customer Care
#1213880
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Money charged but order cancelled by rosegal.

You charged my credit card on Feb. 12 2018 then cancelled my order. No refund. I talked to someone on line. They said I would get a refund on my card. That was 3 weeks ago. I will proceed with this as fraud and take this as far as criminal intent. I expect to hear from you 9516780815 or via email to rongrum@aol.com. as soon as possibe. The amount you charged to my card was $71.57.
Product
Rosegal Customer Care
#1208677
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I am trying to track my items that I paid 1.99 for the privalege of and it is impossible to do.I tried live chatting them and there was no where to type in my question. Then they said they were going to hang up because they never got a response. Uuughghh!!!!! I have no...
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Product
Rosegal Customer Care
#1176018
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Rosegal - No answer!!

I wabt a refubd none if there ohones gwt answered.
4.0
Details
Advertised vs Delivered
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money
Website
Product
Rosegal Customer Care
#1173322
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i TRIED TO MAKE AN ORDER BUT IT WOULDN'T ALLOW ME TO COMPLETE THE ORDER.SO, I THOUGHT IT WAS BEST TO TRY TO CONTACT CUSTOMER SERVICE TO FIND OUT WHAT WAS WRONG WITH THEIR ORDER PROCESS. THEY GIVE YOU A 1888 NUMBER THAT ISN'T A WORKING NUMBER. THEN THEY HAVE A...
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Anonymous
Mary

they keep sendinng me email to pay for orders i have not placed and their order pagge has no way to cancel them!

Anonymous
Anonymous

This site is a JOKEDon't buy anything from here.Phone contact doesn't even ring and the emails never get thru.Im pissed.

Product
Rosegal Customer Care
#1173010
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