Kelli K Mbr

I need access to my account

I can not get into my account with my email I signed up with littlefilly_24@***.com. I need to use another email because I believe that one was compromised. I have Kelliking51377@***.com as well if we could change it to that one.
View full review

Preferred solution: I need access to my previous orders

Janine W Fpg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Correct order not received & can't contact company

You made a replacement without my permission then you sent me the wrong size. I have been trying to contact you but your website is down. Cannot make a ticket or contact you. I want a refund Order No : Z230725****355432
View full review
Loss:
$21
Pros:
  • Cheap clothing
Cons:
  • No customer service and no order shipped that i paid for

Preferred solution: Full refund

User's recommendation: Do not buy from this company. No customer service no accountability

Bethany G Dgv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

For information about my order

Why would it say I did not paid for my order when I know that I paid it. When I get my order that I paid.
View full review
Loss:
$81
Pros:
  • I have always got what i order
Cons:
  • This is the first time it has told me that i have unpaid order

Preferred solution: Deliver product or service ordered

Melinda B Obd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Order process

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Rosegal - Order process
Have tried many times to figure out why my order from 4/23 is still processing but my order from 4/25 has shipped
View full review
Pros:
  • Price quality of clothes
Cons:
  • Cannot contact customer service easily

Preferred solution: Deliver product or service ordered

User's recommendation: Customer service that cares

Tina W Pcd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Wichita, Kansas

Won't answer phone

Hung up on me. No invoice. US customer service phone number just rang and then hung up on me. I am out $400.
View full review

User's recommendation: Don't bother asking for a refund from RoseGal

Tina W Pcd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Wichita, Kansas

Returning items

Need to return items. Where do I contact RoseGal customer service. No invoice in package. No items in package have been opened. Just got them today and they look like duplicates.
View full review
Tina W Pcd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Returning items

Need address for returns. No label for returns. No invoice provided with price listed. No customer service phone
View full review
Loss:
$300
Pros:
  • Different shirt sizes
Cons:
  • No way to do returns

Preferred solution: Full refund

User's recommendation: Don't bother to buy. No returns

Tina W Pcd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dallas, Texas

Returning items

Refund for clothes that don't fit. No address for RoseGal returns. No customer service phone number listed and no invoice provided with clothing with above information
View full review
Anonymous
map-marker Cincinnati, Ohio

Need tracking number

No one has helped me at all. Where is my s shipment. I'm about to call my bank and get my money back.
View full review
Jo N Xqo
map-marker Milton, Florida

I am missing an item

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Sep 13, 2023

I still haven't heard anything from a representative, or a refund or anything stating why l didn't receive the product l paid for. And still a very hard company to even get ahold of..........

Original review Aug 14, 2023
When you purchase a buy one get one free item, is there a reason why you don't get the 2nd skort??? And you can't speak to a representative.
View full review
Pros:
  • Clothing
Cons:
  • Never received products i paid for
  • Can not seem to reach customer service

User's recommendation: Don't order buy one, get one.

Tina O Hok

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Order

I got 3 things in the mail I didn't order. Now I don't know what to do. I have NO money or I might have. But it's just wish list. Help I did NOT order anything.
View full review
Loss:
$37

Preferred solution: No charge

Tina W Eyu

No invoice in clothing.

Not able to get any credit back for clothing that does not fit. No invoice in package. No return address or customer service address. Need my money credited back to credit card for purchases. Unable to get ahold of RoseGal.
View full review
Loss:
$400
Pros:
  • Pretty plus size pictures of clothes
Cons:
  • Unable to return
  • Clothes are not true to size and no invoice

Preferred solution: Full refund

User's recommendation: bad company

Tiera Tmb
map-marker Philadelphia, Pennsylvania

Complaints, my order never arrived and i paid extra for fast deliveries.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I paid extra for fast shipping but my order never arrived. I will not order anymore from this company.
View full review
Deanna S Aoj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My order

I accidentally put the wrong address so it's going to my old address. I'm trying to reach them. I'm trying to contact them and there's no way. HERE MY TRACKING NUMBER QLO5OO15244****YQ
View full review
Loss:
$106

Preferred solution: I would like to change my address so it will go to my correct address

Trina Reed S

Need to return merchandise

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I returned some items to the address on the package that was sent to me ONLY to have it returned stating "no such address!"
View full review
Loss:
$26
Pros:
  • Love the clothes
Cons:
  • Can not seem to reach customer service

Preferred solution: Full refund