2.6
Details

Update by user Mar 27, 2019

I opted to receive partial refund and kept the defective items. The customer service was very friendly and trying to help.

They offered free shipping for returning the material but I didn't want to go through trouble of mailing the items etc. and didn't want to wait...

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Resolved
Review
#1501555 Review #1501555 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$40
Preferred solution
Let the company propose a solution

Resolved: Smart Home | Rosegal review

5.0
Details
I am very pleased with the site I placed the order ZP1807171307127328 which I received after about 3 weeks, the product came well secured, despite the damage of the carton by the mail company, the product came to an end, the quality of the product as expected, after connecting the switch I increased my experience for a Smart home, I will definitely order the next , I will add that the switch I bought in a great promotion where I did not find such a price on competitive websites, I recommend honestly lukaszer
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Resolved
Review
#1470362 Review #1470362 is a subjective opinion of poster.
Reason of review
Good quality
4.1
Details

Update by user Sep 14, 2018

Replaced my order

Original review posted by user Sep 14, 2018

Ive placed many orders with rosegal. There has been several times the clothing didnt fit. I advised to customer service and they offered several solutions to resolve my issues.
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1 comment
Mykia
#1591722

i love this

Resolved
Review
#1355116 Review #1355116 is a subjective opinion of poster.
Service
Rosegal Customer Care
Reason of review
Good customer service
1.2
Details
SCAM alert - do not use Rosegal

Update by user Dec 19, 2017

I did receive full refund after contacting PayPal, my bank, BBB and this website. Had to go back and forth with Rosegal to get full refund. Item has still not arrived a month after ordering despite paying for expedited shipping so the full refund was fair.

Original review posted by user Dec 08, 2017

I paid for...
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Resolved
Review
#1144657 Review #1144657 is a subjective opinion of poster.
Service
Rosegal Shipping Service
Reason of review
Order processing issue
3.2
Details

Update by user Jun 29, 2017

Rosegal issued me a full refund without requiring me to return (at great expense) any of the items. So now I believe their customer service is good, very good actually, though you may need to write several emails concerning your issues before you receive an appropriate...

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Resolved
Review
#1053835 Review #1053835 is a subjective opinion of poster.
Product
Rosegal Clothing
Reason of review
Damaged or defective
Loss
$80
Tags
  • Rosegal Scam
  • Rosegal Dress
  • Rosegal Low Quality
  • Rosegal Fraud
  • Bad Quality Products

Update by user Feb 22, 2017

Since I paid this vendor through PayPal, I was protected. As soon as PayPal sent my message through, they responded within 24 hours. Within four days, the vendor refunded my full amount and PayPal sent it back to my debit card.

Original review posted by user Feb 15, 2017

I have not received my EXPEDITED order...
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Resolved
Review
#1008788 Review #1008788 is a subjective opinion of poster.
Service
Rosegal Shipping Service
Reason of review
Problem with delivery
Loss
$41
Preferred solution
Full refund
2.6
Details

Update by user Dec 31, 2016

Rosegal customer service contacted me and resolved the issue with a refund. Very happy about that. The prices are low at Rosegal - you just have to expect SLOW shipping and the sizes are at least 2 sizes smaller than they list as.

Original review posted by user Dec 30, 2016

On Nov 27th I ordered an ugly Christmas...
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Resolved
Review
#982724 Review #982724 is a subjective opinion of poster.
Product
Rosegal Christmas Tie T-shirt
Pros
  • Price
Cons
  • Slow shipping
  • Wrong sizes
Reason of review
Not as described/ advertised
Loss
$15
Preferred solution
Price reduction

Resolved: Dont believe the comments left on the rosegal site

2.1
Details

Update by user Mar 23, 2016

My problem was solved thanks to a very polite and attentive costumer service. A pleasant surprise!

Original review posted by user Feb 19, 2016

I read comments careful for each order, however, still received very poor quality dress, nothing like displayed on picture. Would really not recommend to order from it! Aliexpress is much better on this account, because it gives you opportunity to dispute your order, which rosegal gives not. I had many times with Ali when I was not satisfied with the product but we somehow came to settlement. But from Rosegal I received the worst products ever, Aliexpress was never even close to that!! I will definitely not order anything again form his site and would highly not recommend it!
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Resolved
Review
#793324 Review #793324 is a subjective opinion of poster.
Product
Rosegal Dress
Pros
  • Ability to trick me with pictures
Cons
  • Ripping me off with deceptive advertising
Reason of review
Bad quality
Loss
$20
Preferred solution
Full refund
1.0
Details

Update by user Jan 27, 2016

after doing the complain Rosegal reached me and sent me a full refund.

Original review posted by user Jan 24, 2016

I ordered two clothes and they didn´t look at all like in the pictures. They do the best photoshop ever. They are horrible looking, and so bad quality that they don´t even worth one dollar. It is the...
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Resolved
Review
#776631 Review #776631 is a subjective opinion of poster.
Product
Rosegal Clothing
Cons
  • Customer service sucks
Reason of review
Not as described/ advertised
Loss
$14
Preferred solution
Full refund
Tags
  • Product Description

Contact Rosegal Customer Service

Website:
Mailing Address:
Staten Island, New York 10303
United States
Phone:
(202) 318-2470
All Rosegal Contacts

Rosegal Products and Services Reviews

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Latest Question

Rosegal Questions

Resolved: Items are not as pictured, company wouldn't accept returns | Rosegal review from Brooklyn, New York

1.6
Details

Update by user Dec 01, 2015

They gave me a full refund after all. That was nice of them.

Original review posted by user Nov 17, 2015

It is a real waste of money. The items are way too small. I ordered 2XL for my mom, and they were still two small. Even the bathing suit that was supposed to be 2XL had cups big enough for a medium size girl, not for a larger woman like my mom. Their sizing doesn't make any sense. On top of that, i tried to return them to get a refund, they wouldn't take it, they just don't reply back. So if you really want to 'gift' you money to this company, go ahead and shop there...the bet is the size will never fit, and the actual garment looks way cheaper and not as pretty as in the pictures. Horrible experience, will never buy from them again and will make sure everyone i know won't.
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Resolved
Review
#735962 Review #735962 is a subjective opinion of poster.
Product
Rosegal Swimsuit
Pros
  • Ability to trick me into buying junk with nice photos
Cons
  • Ridiculous sizing
Reason of review
Poor customer service
Loss
$33
Preferred solution
Full refund
Tags
  • Swimming Suit