Resolved Rosegal Reviews
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Update by user Mar 27, 2019
I opted to receive partial refund and kept the defective items. The customer service was very friendly and trying to help.
They offered free shipping for returning the material but I didn't want to go through trouble of mailing the items etc. and didn't want to wait...
Resolved: Smart Home | Rosegal review
Update by user Sep 14, 2018
Replaced my order
Original review posted by user Sep 14, 2018Ive placed many orders with rosegal. There has been several times the clothing didnt fit. I advised to customer service and they offered several solutions to resolve my issues.
Update by user Dec 19, 2017
I did receive full refund after contacting PayPal, my bank, BBB and this website. Had to go back and forth with Rosegal to get full refund. Item has still not arrived a month after ordering despite paying for expedited shipping so the full refund was fair.
Original review posted by user Dec 08, 2017I paid for...
Update by user Jun 29, 2017
Rosegal issued me a full refund without requiring me to return (at great expense) any of the items. So now I believe their customer service is good, very good actually, though you may need to write several emails concerning your issues before you receive an appropriate...
Update by user Feb 22, 2017
Since I paid this vendor through PayPal, I was protected. As soon as PayPal sent my message through, they responded within 24 hours. Within four days, the vendor refunded my full amount and PayPal sent it back to my debit card.
Original review posted by user Feb 15, 2017I have not received my EXPEDITED order...
Update by user Dec 31, 2016
Rosegal customer service contacted me and resolved the issue with a refund. Very happy about that. The prices are low at Rosegal - you just have to expect SLOW shipping and the sizes are at least 2 sizes smaller than they list as.
Original review posted by user Dec 30, 2016On Nov 27th I ordered an ugly Christmas...
- Slow shipping
- Wrong sizes
Resolved: Dont believe the comments left on the rosegal site
Update by user Mar 23, 2016
My problem was solved thanks to a very polite and attentive costumer service. A pleasant surprise!
Original review posted by user Feb 19, 2016I read comments careful for each order, however, still received very poor quality dress, nothing like displayed on picture. Would really not recommend to order from it! Aliexpress is much better on this account, because it gives you opportunity to dispute your order, which rosegal gives not. I had many times with Ali when I was not satisfied with the product but we somehow came to settlement. But from Rosegal I received the worst products ever, Aliexpress was never even close to that!! I will definitely not order anything again form his site and would highly not recommend it!
- Ability to trick me with pictures
- Ripping me off with deceptive advertising
Update by user Jan 27, 2016
after doing the complain Rosegal reached me and sent me a full refund.
Original review posted by user Jan 24, 2016I ordered two clothes and they didn´t look at all like in the pictures. They do the best photoshop ever. They are horrible looking, and so bad quality that they don´t even worth one dollar. It is the...
- Customer service sucks
Resolved: Items are not as pictured, company wouldn't accept returns | Rosegal review from Brooklyn, New York
Update by user Dec 01, 2015
They gave me a full refund after all. That was nice of them.
Original review posted by user Nov 17, 2015It is a real waste of money. The items are way too small. I ordered 2XL for my mom, and they were still two small. Even the bathing suit that was supposed to be 2XL had cups big enough for a medium size girl, not for a larger woman like my mom. Their sizing doesn't make any sense. On top of that, i tried to return them to get a refund, they wouldn't take it, they just don't reply back. So if you really want to 'gift' you money to this company, go ahead and shop there...the bet is the size will never fit, and the actual garment looks way cheaper and not as pretty as in the pictures. Horrible experience, will never buy from them again and will make sure everyone i know won't.
- Ability to trick me into buying junk with nice photos
- Ridiculous sizing
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