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they were like Tissue paper strings hanging all over the unfinished sewing was horrible a 2 yr old could do better tried to send back no one replied gave up and gave to the Homeless DON"T BUY!!! terrible quality the fit is terrible not at all as said in the...
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#1356799
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I went to your web site which said that to return an item I needed to submit a ticket but was unable to find the option that would enable me to fill out the form to get the ticket????????? How do you expect a customer to return an item if they cannot get the necessary...
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Rada
Rada

Dear Customer, Thank you for your comment. We apologize for any inconvenience. In order to solve you problem efficiently,there are some steps to return the items. Please send ...

1.0
#1355645
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Ive placed many orders with rosegal. There has been several times the clothing didnt fit. I advised to customer service and they offered several solutions to resolve my issues.
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4.1
#1355116
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You didn't send a return address on it just in case it was too small or too big or something was wrong with it.
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Rada
Rada

Dear Customer, Thank you for your review. Please kindly note that we will try our best to resolve the issue for each customer. If you want to return the items to us and please...

#1354899
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Nothing they took the money out of my bank but I haven't received it
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Rada
Rada

Dear Customer, Thank you for taking the time to write a review. Rosegal offers many different shipping methods to meet the customers shipping needs. For more details on our sh...

2.3
#1352807
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They took the money out of my account knowing the could not fufill the order. They took payment for expedited shipping knowing they couldnt fufill the order. And now...cannot do a refund. Really...a good lesson for my 16 year old who has no prom dress now.
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Anonymous
Scammed

I called customer service number and they said ITEM UNAVAILABLE. It had nothing to do with location. They also asked for an alternative item number. I said no. My daughter has...

Rada
Rada

Dear Customer, Thank you for taking the time to write a review. Because it is international logistics, the transportation time will be longer. The delivery time may also be af...

1.0
#1351180
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Ordered 3 rugs and only received 2.... which actually ended up being a good thing. These “rugs” are the cheapest thing I have ever felt or laid my eyes on! They came ripped and not even the size they claimed they would be. Seriously... how are they still in business!?...
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Rada
Rada

Dear Customer, Thank you for your review. All of our Rosegal items must meet our quality checks before shipment. We regret to hear that you have the quality issue. For the ite...

1.0
#1351042
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i ordered 3 wig about 2 maybe 3 weeks ago have not received them. my email you wont take . so i would like to talk to someone on the telephone. i am very unhappy with the time it is taking. i order a lot of wig from better companys , and receive them with in 3-5 days....
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Rada
Rada

Dear Customer, Thank you for your feedback. We sincerely apologize for any inconvenience. We regret to hear that you have not received the wigs. Please kindly note that we wil...

#1350935
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Quality poor , customer service poor
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Rada
Rada

Dear Customer, Thank you for your review. We always try our best to help our customer to solve any problem. All of our Rosegal clothing items must meet our quality checks befo...

1.0
#1350196
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Contact Rosegal

Mailing Address:
Rosegal
Staten Island, New York 10303
United States
Phone:
(888) 320-8188
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I recently found out about the Rosegal.com store when I was looking for Disk Flash USB 3.0. In this store the action was carried out. 06/10/2018 I made the order No. Z1806101120184426 at this store. My order was quickly processed and sent, about which I received an...
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#1348265
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