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Rosegal

Rosegal Reviews

www.rosegal.com
What is your customer experience with Rosegal?

Rosegal Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Rosegal 2.5 star rating from 680 reviews; 12% would recommend. Most reviewers report dissatisfaction and many unresolved order, shipping, and refund issues.

Key Takeaways for Future Customers

  • Check recent Rosegal reviews before ordering.
  • Expect low-cost prices but plan for potential returns and refund delays.
  • Document orders and tracking; phone support may be unavailable.

Negative Feedback / Risk Areas

  • No response from customer service and disconnected phone numbers.
  • Missing or wrong shipments and difficulties arranging returns.
  • Poor quality, sizing issues, and refund requests left unresolved.

Positive Feedback

Many reviewers cite cheap clothing and appealing discounts and website offers.

View full overview ›

Media from reviews

Rosegal - I’m very upset, they are sending me the wrong size of clothing I had been...
Rosegal - I’m very upset, they are sending me the wrong size of clothing I had... - Image 2Rosegal - I’m very upset, they are sending me the wrong size of clothing I had... - Image 3Rosegal - I’m very upset, they are sending me the wrong size of clothing I had... - Image 4Rosegal - Want to return and exchange a itemsRosegal - Want to return and exchange a items - Image 2Rosegal - Want to return and exchange a items - Image 3
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Donata D Yly

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New Orleans, Louisiana

My order still not saying that it's shipped

Hi, I paid extra for shipping to have it delivered, and it's still not saying that it's been shipped out.

Preferred solution: Deliver product or service ordered

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Ellen S Ipx
map-marker Omaha, Nebraska

Need a shirt not two dresses

Received two dresses. I need a dress and a shirt.

I will give you the numbers of the order: P251219****046582. How can I get the shirt?

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Colleen A Kpp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Layton, Utah

Problems

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No one answered my phone call. I want to resolve my problem with one of my outfits I have with the company. Please have someone call me back at 385-423-**** as soon as possible.

Loss:
$45
Pros:
  • I like your clothes
Cons:
  • I would like not to have my outfit through and when i washed them

Preferred solution: I would like to get my outfit fixed that I ordered

User's recommendation: Someone who answers customers

View full review
Colleen A Kpp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Layton, Utah

Need to fix things

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Would like my money back on my first order on my second outfit.i have other outfits from your company that did not fall apart when I washed them

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Regina M Iat

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Change address

I placed an order and they have the wrong address. My correct address is: 411 Woodgate Road, Valley Springs, CA 95252.

Pros:
  • Cute clothes my sizes delivered to my home
Cons:
  • Can not talk to a live person

Preferred solution: I want the pants I ordered. Delivered to the Wright address. 411 Woodgate Road Valley Springs, Ca. 95252

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Debra G Zvj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No one answer the phone

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Answer the phone please. Answer the phone. Answer the phone {{Redacted}}

Loss:
$43

Preferred solution: Deliver product or service ordered

User's recommendation: Leave a reachable call back number

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Lisa M Ywg

Refund

This is a scam as I cannot get in touch with anyone from this so-called company. If I can get to you, I will call the baby and seek legal action.

Loss:
$32

Preferred solution: Full refund

User's recommendation: Scam

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Aryka Joe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancel intem

I don't wan it anymore cos I don't have money thank youn.. I going to get it another time...HappyIlovebuyineedmoremoney

User's recommendation: Is good I going to buy later

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Savvy Pdb

Could not get through on calling

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Called the number and nobody answered. I am trying to return my items to small and nobody answered .

The app will not let me return my items. They are fully returnable m

User's recommendation: Don't order from them. Rosega use to let you return , or credit your wallet

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Anonymous
map-marker Yorkville, Illinois

Rosegal is a scam

For god's sake don't order ANYTHING from this site. They take your money and if there are ANY issues good luck trying to get your money back. There is NO customer service numbers that work.

User's recommendation: Stay away.

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Anonymous
map-marker Jacksonville, Florida

No items

AI Highlights
  • - Charged $61.97 for items not received.
  • - Refund requested for the $61.97.
  • - Rose Gal processed the payment from our credit card.

I was charged $61.97 for items i have not received process refund

Rose gal didn't have a problem taking the payment of $ 61.97 out of our credit card. So there attention is required in this matter.

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Quinnley Aku

I want to return an item

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Not resolved, phone number not working, quality of clothing terrible. I have tried calling and email to get return authorization. No tesponse

User's recommendation: Return slip sent when items mailed

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Holly B Ozc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Return sites are not working. Can't talk to any body totally frustrated

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Updated by user Mar 02, 2025

There was no customer never able to talk to any one and when on site it was unable to connect.

Original review Mar 01, 2025

I am trying to arrange a return, but the sites are not available and I can't reach customer service. I am very frustrated.

Loss:
$150
Pros:
  • Price
Cons:
  • Hassel for returns if checking out one time

Preferred solution: Full refund

User's recommendation: People you can reach and talk

View full review
Elizabeth B Wzv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund getting no response from email

AI Highlights
  • - I emailed three times with no response.
  • - The provided phone number did not work.
  • - I am disappointed and need this resolved immediately.

I have emailed 3 times, getting no response. I tried calling the number provided, but that didn't work.

I am very disappointed; I can't get in touch with the company. I have spent a lot of money in the past, but this needs to be resolved immediately.

Loss:
$40
Pros:
  • Great clothing
Cons:
  • Company does not respond

Preferred solution: Full refund

View full review
Schelly a

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Need to return 2 items

Updated by user Mar 24, 2025

I want to return 2 items. The phone numbers do not work. I think this is intended to discourage customers from any contact and return information

Original review Mar 21, 2025

How do I return items I ordered. They do not look as pictured and do not fit correctly. I have tried your phone numbers and they Do Not Work

Preferred solution: Full refund

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Christine D Qqn

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I’m very upset, they are sending me the wrong size of clothing I had been order, I had trying to calls and emails them a lot of time but not successful, I think this company not good.emails

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AI Highlights
  • - Clothes are too big.
  • - I want to return 2 items and exchange 2 dresses for smaller sizes.
  • - Email and phone contact attempted; no reply.
Rosegal - I’m very upset, they are sending me the wrong size of clothing I had been...
Rosegal - I’m very upset, they are sending me the wrong size of clothing I had... - Image 2
Rosegal - I’m very upset, they are sending me the wrong size of clothing I had... - Image 3
Rosegal - I’m very upset, they are sending me the wrong size of clothing I had... - Image 4
Contains 2 confidential files for company representatives
Updated by user Sep 12, 2024

No contact yet from them

Original review Sep 12, 2024

I ordered clothing from them, but some of them are too big. I want to return 2 items and exchange 2 dresses for smaller sizes.

I have tried contacting them but I couldn't, they didn't reply to my emails, and the phone is not in service. I'm very upset.

Loss:
$130
Pros:
  • I dont se yet

Preferred solution: Full refund

User's recommendation: Don’t order anything from them

View full review

About

Related Companies

Shenzhen Globalegrow Ecommerce, Gearbest, DressLily, Tidebuy, Zaful

Summary

Rosegal is an online fashion store that distributes clothing and apparel for women. The store is privately-owned and its head office is located in the U.S. The store sells a large number of products such as blouses, jackets, coats, skirts, blazers, jumpsuits and leggings. The company also offers a broad selection of dresses like club dresses, bodycon dresses, lace dresses, print dresses and maxi dresses. Rosegal provides a large number of bonuses like free worldwide shipping, sales and discounts for regular clients.

Rosegal reviews and complaints

Rosegal is ranked 582 out of 10457 in Footwear and Clothing category

Area Served

Worldwide, USA

Payment Methods

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