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Top Question
#2057

Item ordered don't fit I want to send it back and get refund.

Item don't fit want refund

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by #1758665

Please check out the comprehensive information on how you can send your item back and get a refund in the answer to #question-3135.

by #1372403

ordered 3x which I normally wear and it arrived about 2 sizes two small. Need a 5x. Please send same top in 5x. Sky No. 21837****. Long sleeve black tee. Please send to: Peggy Smith 2779 Battle Cree Drive, Apt 110 Memphis TN 38128

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Question:
#58203

I received the Christmas curtains. How do I hang them.

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Answer:
by #1959715


Unfortunately there isn't any instruction on how to hang Christmas curtain. Try contacting Rosegal customer service and ask them. You can reach them by phone at (360) 857-6001.

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Question:

When do I get my order how long do I wait?When shall I receive my package this is JOSEPHINE PEREZ PLEASE ?

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Answer:
by #1821338

According to the Rosegal shipping policy, all packages the company sends have specific tracking information. As soon as the purchased item is sent, a tracking number should be sent to your email. It may take a few days before tracking numbers become active on the tracking website. Please try to check your order status on the tracking website. Please note that shipping time varies depending on the shipping method and your location. The details are available at rosegal.com.
To get more information about your order, please contact the Rosegal customer care team by phone at 1-20*-318-2470 or by email at support@rosegal.com. Support is provided Monday - Sunday: 7AM - 10PM EST.

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Question:

Shippment.

I hvnt recieved my order. Sku is 25384****.

5x purple geometric tanki. Order #ZP180328****423678

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Answer:
by #1758141

According to the Rosegal shipping policy, shipping times depend upon the shipping method and the processing time.
  • Standard Shipping may take from 8 to 60 business days.
  • Priority Direct Mail usually takes from 7 to 20 business days.
  • Expedited Shipping takes from 4 to 10 business days.

As for processing, most orders are shipped within 24 business hours. However, a small number of orders may still need between 3-5 business days, depending on stock availability.
If you have any issues with your order, you can submit a ticket to the Rosegal Support Center for further assistance. You may also try to reach out to Rosegal Customer Service by phone at 1-20*-318-2470 or by email at support@rosegal.com. Please note that the company phone lines are available Monday to Sunday at 7.a.m.-10 p.m. Eastern Standard Time.

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Question:
#8083

I order a plus size cold shoulder Bahamian blouse.

I haven't received my top yet it should've been here yesterday but it didn't come x I paid for it thanks xx

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Answer:
by #1758142

If you need any assistance with your order, you may try to reach out to Rosegal Customer Service by phone, by email, by mail, or via social media networks.
Rosegal Customer Service
  • Mailing Address: Rosegal Staten Island, New York 10303 United States

You may also submit a ticket to Rosegal Support Center on the company website, use their live chat service, or contact them via Facebook Messenger. Please note that the company phone lines are available Monday to Sunday 7.a.m.-10 p.m. Eastern Standard Time.

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Question:
#7385

Wigs.

I'm contacting channal 6 news about this company

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Answer:
by #1758143

According to Pissed Consumer, Rosegal currently has 2.1 out of 5 possible stars. The rating presented here is based upon the feedback offered by consumers in 1122 different reviews. Customers are not satisfied with customer service, sizing, and quality. However, they like affordable pricing, styles, and the company website. There are 14 resolved issues.
If you need any assistance, you may try to reach out to Rosegal Customer Service directly via the Rosegal Contacts tab on the Pissed Consumer website.

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Question:
#7384

Wig.

It wasn't the wig I ordered and the part is white this is a piece of @##@# of a wig

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Answer:
by #1758144

According to the Rosegal return policy, you may return your item within 30 days of receipt. Please note that returnable items include the following:
  • faulty, damaged, broken or soiled upon arrival items;
  • items received in the incorrect size or color;
  • unworn, unwashed, unused items.

If your item meets the above-mentioned requirements, you should submit a ticket to the Rosegal Support Center on the company website providing the following information: order number, SKU number, product name, and the reason for return.
If Rosegal authorizes your return, they will email you with an RMA and their return address. Once the company receives the returned items, they will inspect them and arrange an exchange or refund.

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Question:
#5932

Refund on order.

Close don't fit. Like to return them and refund my account. How do I get this taken care of?

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Answer:
by #1758140

According to the Rosegal return policy, customers may return items within 30 days of receipt. Returnable items are as follows:
  • Faulty items damaged/broken, or soiled upon arrival.
  • Items received in the incorrect size/colour.
  • Unwashed, unworn, and unused item(s) that have not met your expectation within 30 days of receiving.

If your item is a returnable one, you should submit a ticket online to the Rosegal Support Center. Please state the following details:
  • order number
  • stock keeping unit number or product name
  • reason for return

The Rosegal customer service team will respond within 24 hours and provide you with an RMA along with the company return address. Once they receive the returned item, they will email you and arrange an exchange or refund within 30 days.

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Question:

still have not got my order yet.

no one answers the 3 phone numbers you have i texted with one or your workers 4 days a go she said it will be here by 15th well mail just came still nothing i need to hear from someone today my home phone 1-20*-***-**** cell phone 1-20*-***-**** thank you

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Answer:
by #1758145

If you need to talk to a Rosegal customer service representative regarding your missing order, you may try to call at 1-20*-318-2470 (for US customers) and 001-20*-318-2470 (for other customers). Please note that the company phone lines are available Monday to Sunday 7.a.m.-10 p.m. Eastern Standard Time. You may also email at support@Rosegal.com or contact Rosegal via Facebook to get a faster response from the company.

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Question:

How to return.

I received my order and would like to have it sent back but cannot find a delivery address does anyone have any idea their customer service does not answer or respond

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Answer:
by #1758146

According to the Rosegal return policy, you may return your item within 30 days after receiving it. The company accepts the following items:
  • unworn, unwashed, unused;
  • damaged, broken, or soiled upon arrival;
  • received in the wrong size or color.

If you meet these requirements, you should submit a ticket to the Rosegal Support Center stating your order number, SKU number or product name, and the reason for return. The company will email you back with an RMA, return address, and instructions to follow.
Once they receive the returned items, they will arrange an exchange or refund. Please note the refund times below:
  • For credit card refunds: 7-14 business days for the transaction to process.
  • For PayPal refunds: up to 48 hours for the transaction to appear in your account.
  • For Wallet refunds (store credit): 24 hours for your account to be updated.

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