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Advertised vs Delivered
Customer service
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Exchange, Refund and Cancellation Policy
Price Affordability
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Update by user Jan 07

called rosegal direct was told by employee who saw my REVIEW under "pissed customer"I will get return ticket in 24 hours! I will keep the public ud-dated via my facebook page

Original review posted by user Jan 07

I had purchased 2 items in November for my daughter received them recently they were damaged ,poor quality not as described;no packing slip I have made numerous attempts to return these items to you with no success, I have tried to get my "ticket" for both these items, I sent requested pictures etc,I will never buy from you again nor recommend you!

Product or Service Mentioned: Coat.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $102.

Preferred solution: Full refund.

I didn't like: Refusal to suppy fast return label, Lack of verbal communication.

  • Rosegal Return Policy
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