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Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
1 comment

I ordered a dress from in April 2018. At the middle of May 2018, I contacted them to let them know that the dress was not received.

They sent me an email telling me that the dress was delivered and that I should ask my neighbors and the Post Office if they have the package. I actually did that and no one saw a package at my door. I've never had a problem receiving my packages. They refused to refund my money and also to resend another dress.

I asked them to remove me from their mailing list. I will never use them again.

Their customer service is useless and I would not recommend them to anyone.

Don't waste your money. This is your warning.

Product or Service Mentioned: Rosegal Dress.

Reason of review: Problem with delivery.

Monetary Loss: $25.

Preferred solution: Full refund.

Company wrote 0 private or public responses to the review from Jul 29.
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Dear Customer, We apologize for any inconvenience. Rosegal offers many different shipping methods to meet the customers shipping needs.

For more details on our shipping methods, please see here:

Please kindly send us your correct order number and we will offer the proper solution. Rosegal Customer Service

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