Middlesbrough, England
Not resolved
1 comment

Recently bought a dress from this company. When it arrived it was ghastly, the material was very cheap and very nasty.

It was nothing like it looked on screen, more like something bought from a cheap fancy dress stall where everything is made from cheap cloth and thin nylon. It wasn't worth the money I paid. They claim everything is heavily discounted, but this is a lie. The goods they sell are not worth the so called discount price, let alone the top price they claim.

I opted to return the dress, fondly thinking it would be a simple matter of packing and posting it back.

HA! Trying to return anything to this company is a joke, but not funny. Their return and refund policy is an utter sham. You have to apply for a return code, but your chances of getting one are nil.

They have no intention of granting you a refund. What you get is the total runaround from their so called customer service people. They demand you send photographic proof that the item is faulty. How can you photograph the 'feel' of cheap material or your 'dislike' of an item?

You get a continuous loop of these demands in response to whatever you say to them. They also refuse to allow negative reviews of their products onsite.

They use the same blocking technique to ensure your review will never be seen by other consumers.

This company needs to be investigated for its dishonesty regarding the quality and price of goods and ESPECIALLY for their dishonest return and refund policy. Please be aware of them, don't buy from them, they do not deserve your custom and hard earned cash.

Product or Service Mentioned: Rosegal Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $22.

Preferred solution: Full refund.

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Dear Customer, Thank you for your review. All of our Rosegal clothing items must meet our quality checks before shipment.

We regret to hear that you have the quality issue. Please tell us your order number so that we can offer the proper solution.

We are awaiting your reply. Rosegal Customer Service

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