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Summary of Rosegal Customer Service Calls

1007 TOTAL CALLS
34% SUCCESSFUL CONNECTIONS
01:50 AVG CALL DURATION
2% ISSUES RESOLVED

Customers Contact Rosegal to Ask about:

Shipping and Delivery:

  • “Unresolved issue would not receiving delivery”
  • “Tracking my order”
  • “To change shipping address”

Return/ Replace:

  • “Need to return”
  • “Need to return entire order they run small”
  • “Question on returns”

Cancellation:

  • “I have to cancel my order”
  • “To cancel order”
  • “Cancel an item”

Refund:

  • “What do i do to get a refund nothing fit.”
  • “Refund of money”
  • “Want a refund due to thread coming out of shirt.”

Payments and Charges:

  • “Billed twice”
  • “I was overcharged for a transaction Plus I need to return some pants”
  • “Payments not going through”

Product/ Service quality:

  • “My eyes shadow pallet was broken”
  • “Item broken”

Account:

  • “My order are not on my account”

Website/ Application:

  • “It is not taking my order online”

Staff:

  • “Customer service line is disconnect”

Other:

  • “Clothing i ordered is too small”
  • “I’m waiting for my shipment”
  • “Price they own me money”

About Rosegal

Top 5 Rosegal Products

Clothing, Dress, Shirt, Top, Blouse

Top 5 Likes about Rosegal

Price, Website, Styles, Service, Excellent price

Top 5 Dislikes about Rosegal

Customer service, Quality was awful, Sizing, Terrible customer service, Ridiculous sizing

Summary

Rosegal is an online fashion store that distributes clothing and apparel for women. The store is privately-owned and its head office is located in the U.S. The store sells a large number of products such as blouses, jackets, coats, skirts, blazers, jumpsuits and leggings. The company also offers a broad selection of dresses like club dresses, bodycon dresses, lace dresses, print dresses and maxi dresses. Rosegal provides a large number of bonuses like free worldwide shipping, sales and discounts for regular clients.

Rosegal reviews and complaints

Rosegal is ranked 262 out of 1932 in Footwear and Clothing category

Area Served

Worldwide, USA

Payment Methods

VISAMasterCardPayPalDiscover

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Rosegal Stats

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Number of Reviews

No reviews for this period.

Number of Comments

No comments for this period.

Number of Calls

No calls for this period.

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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