Rosegal Phone Numbers and Emails

Customer Service Number:

  • (202) 318-2470
Send Message

Customer Service:

  • (360) 857-6001
    For US Customers
  • (360) 967-5056
  • (929) 800-4485

Rosegal Emails:

Customer Service
Report Security Issues
Jobs/ Career
Influencer Program
Legal
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How to Contact Rosegal Customer Service?

Most Popular Number:

(202) 318-2470
Total calls: 1 662 Issues resolved: 51 Last call: Mar 18, 2024

How to Call Rosegal Customer Service?

Rosegal customer service is willing to resolve your issue with shipping, returns, order clarification, etc. If you need to speak with them by phone, the Rosegal contact numbers is +1 360-967-5056 and it is available in English for all customers.

Company experts are responsible for resolving customer issues and they are ready to help during working time only (Mon. - Sun. from 8:00 - 16:00 EST). If you did not succeed in solving the issue via Rosegal customer service phone number, the business offers other options for their consumers.

How to Contact Rosegal Support by Mail?

If you prefer to write an email than to call Rosegal, take advantage of this method of communication. Use the Rosegal customer service email address - support@rosegal.com and write a detailed message explaining your complaint.

When your issue isn’t urgent, it is possible to contact via regular mail and send a letter to the Rosegal mail PO box in New York headquarters.
If you’re still having trouble reaching the company, you can escalate your complaint through the website. This will bring up Rosegal customer service assistant and inevitably solves your issue.

How Can I Reach Rosegal Customer Support Representative?

The Rosegal Support Center page offers frequently asked questions and answers for all clients. In most cases, this section is able to provide a solution to the issue and satisfy your inquiry.

If you haven’t found your problem listed in the menu options, or if you need to communicate with a Rosegal customer service representative, you can click on the live chat button. It opens up the direct message dialogue box and you can draft a quick message describing your concern. You can also contact them through social media if using Rosegal chat does not take you anywhere.

PissedConsumer Club

Contact Information

Rosegal Website:

Rosegal Help Center:

Corporate Office Address:

Rosegal.com
PO Box 30490
Staten Island, New York 10303
United States

Rosegal Customer Service Reviews

1.9 / 5
Poor
Angela P Eop
Refund of money

I have been waiting on a order for almost a month. Email option never gets a reply.

I want a full refund back to my card and nobody can help me.

ughh. Better business bureau will be called today!

Read full review
Rebecca M Qfv
Refund
stars-rating stars-rating stars-rating stars-rating stars-rating
2.9

I have ordered from Rosegal multiple times. Overall I am usually very satisfied with their clothing.

Sometimes the fit is a little off (both too big and too small), but usually decent quality for the price as long as you're shopping in the sales.
I have had an order that was missing an accessory and they offered to refund it or resend a new top at no charge! That was fantastic.
However, I have an order from 3 weeks ago that came with one top already falling apart and another missing an accessory. I have been attempting to submit a ticket on the app since the day I received the order and continuously get an error. So I emailed customer support directly, which you're supposed to get a response within 24 hours, after 2 weeks of no response I tried emailing again.

And I still have not gotten a response! I am beyond frustrated. I tried calling both phone numbers listed on pissedconsumer but neither work. The online live chat button on Rosegal's website is not working and neither is being able to submit a ticket from there!

I am at a loss for what to do, as no form of communication is working with them! Ugh

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Guest-4553875
Order process
stars-rating stars-rating stars-rating stars-rating stars-rating
2.5

Their customer service sucks. It's evident they don't care about customers only money.

I've written customer service and called the phone numbers I find. When I call I'm given the same excuse all service people are helping others my call will be answered ASAP I wait online about 5 minutes listening to gawd awful music and end up getting hung up on.

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How Good is Rosegal's Customer Service?

Daisey Xsj
Daisey Xsj
Feels Disappointed | Feb 19, 2024

When I called I got someone talking about a $100 gift card but I had to pay for it to be delivered. That's not what I was calling for. I was calling about my Rose Gal order to track it and see where it is and how long before it would arrive.

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Gualberto Klh
Gualberto Klh
Feels Disappointed | Feb 07, 2024

They don't have any phone number, just a general email. Says I would hear back within one day, it's been 3 days. Every day I send an email, with no response. I only have 30 days to return these items, and I have to pay for the return, so I need to get it together....

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Augusto Uni
Augusto Uni
Feels Disappointed | Nov 08, 2023

There is no customer service every time you dial the number it hangs up it’s out of order

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Augusto Uni
Augusto Uni
Feels Disappointed | Nov 07, 2023

I order an outfit on 10/27 and paid the express 24.90 and never received anything and try to call the number it out of order

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Laranda Ghp
Laranda Ghp
Feels Disappointed | Nov 06, 2023

My items were broken and bent so bad I can't use them

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Samella Bzy
Samella Bzy
Feels Disappointed | Nov 03, 2023

cant get threw to speak to someone about an order that Ii have not received. It was ordered on Oct 20, 2023. Order number Z231020****336518. Halloween pasted and I had to buy another custome last minute. I want my money back, will not order from Rosegal. Very bad experiance.

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Summary of Rosegal Customer Service Calls

2.9K TOTAL
CALLS
02:20 AVG CALL
DURATION
6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Rosegal?

Shipping and Delivery Question:

  • “Where is my order”
  • “I ordered the wrong size.”
  • “Where’s my shipment”

Request for Information Question:

  • “To find out why I'm having trouble logging in,with the use of my password and just being able to order and everything goes through”
  • “To check status of my order”
  • “How can I exchange an item for a smaller size”

Return/ Replace Question:

  • “Returning items”
  • “Return problem”
  • “I'm trying to change my address on my order”

Refund Question:

  • “Refund wasnt given.”
  • “Refund”
  • “Refund of money”

Product/ Service Question:

  • “Damaged goods”
  • “I am very upset with the company I order a outfit on 10/27 and paid the extra 24.90 for express delivery and have not received anything I spent a lot of money o er the years and never have I ever waited this long”
  • “I placed a order about 2 weeks ago and I still haven't received it yet”

Activation/ Cancellation Question:

  • “I want to cancel my order and get my money back”
  • “Cancel order”
  • “Cancel a order and refund”

Payments and Charges Question:

  • “Payment not going thru”
  • “Payments not going through”
  • “Payment”

Account Question:

  • “Update account information”
  • “I need access to my account”
  • “Cant log in”

Staff Question:

  • “Customer service”
  • “Customer service line is disconnect”

Cards Question:

  • “I have been changed to many times on my credit card”
  • “I was seeing if mr John AllenWas going to call back with my conformation for my card”
  • “My card was charged 49.60 and it's saying I have an order I haven't payed yet”

Website/ Application Question:

  • “It is not taking my order online”

Other Question:

  • “My orders”
  • “Address information”
  • “To talk to a live person”

About

Related Companies

Shenzhen Globalegrow Ecommerce, Gearbest, DressLily, Tidebuy, Zaful

Summary

Rosegal is an online fashion store that distributes clothing and apparel for women. The store is privately-owned and its head office is located in the U.S. The store sells a large number of products such as blouses, jackets, coats, skirts, blazers, jumpsuits and leggings. The company also offers a broad selection of dresses like club dresses, bodycon dresses, lace dresses, print dresses and maxi dresses. Rosegal provides a large number of bonuses like free worldwide shipping, sales and discounts for regular clients.

Rosegal reviews and complaints

Rosegal is ranked 649 out of 4768 in Footwear and Clothing category

Area Served

Worldwide, USA

Payment Methods

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