Kristie D Unx

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Verified Buyer

They answered the call with a hang up on me. I have waited over a month and still they have not contacted me or given me my money back.

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Rosegal - They answered the call with a hang up on me. I have waited over a month and still they...
I contacted them when I realized they put my wrong address on package. I gave them correct address and they said they would get back to me. It has been over a month now. Never again.
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Loss:
$38

Preferred solution: Full refund

User's recommendation: Do not buy from here. The value is not worth the time or headache

Casandra S Rqv

Update account information

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Can not use rosegal sight to up date my information. Have moved and want to use my current credit card. 505-913-****
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Preferred solution: Way to order using current information

Kristi m Llu

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Verified Reviewer

I want to know where my order is at

I placed an order on 12 October. My order wasnt shipped until the 25th and I still have not received it. I am really upset and I know I will never order from you guys again.
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Preferred solution: Deliver product or service ordered

Augusto Uni

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Verified Reviewer
| map-marker New Haven, Connecticut

What happened to my order

My order was never received and I paid the extra 2490 to have it shipped in 3 to 8 days never received it
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Shelia M Fcg

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Verified Reviewer

Track my order status

I placed an order with Rosegal about 3 weeks ago and I havent.received it yet!! What is the status of my order
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Preferred solution: Deliver product or service ordered

Jayelle M Phc

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Verified Reviewer

Not received anything yet. So don't know!

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I don't understand the email. WILL YOU JUST PUT MY CALL THROUGH, PLEASE!!! This is sufficient!!! I'm DONE!!
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Preferred solution: An exchange for an out of stock item!

Sametria H

Haven’t received my package

I havent received my package Iam expecting a Full Refund in my account this is a dam shame a customer can not reach out to your company other than email!! Im reporting this company to the Better Business Bureau. After I receive my package or my refund I will never order from Rosegal ever again
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Loss:
$43
Cons:
  • Scammers and thieves

Preferred solution: Full refund

Shelia M Ycq

I placed a order about 2 weeks ago and I still haven't received it yet

I placed an order and I have not received it! and every time I called it says that it not in service!!
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Loss:
$112
Pros:
  • Nice clothes
Cons:
  • Can not get in touch with them

Preferred solution: Deliver product or service ordered

Tina W Pcd

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Verified Reviewer
| map-marker Wichita, Kansas

Returning items

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No invoice in package or address or contact number provided. Looks like duplicates were sent. Need money put back on my credit card.
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Michelle L Esd

Same as the details

Updated by user Oct 28, 2023

They took money off of my card and they won’t change the delivery address too. It’s going to a place that I don’t live in aThey took money off of my card and they won’t change the delivery address too. It’s going to a place that I don’t live in another state 3000 miles away!

Original review Oct 21, 2023
I need to change my delivery address. It won't let me I don't live at the place in the system anymore.
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Preferred solution: Deliver product or service ordered

Keili Wll

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Newville, Pennsylvania

My order has not arrived

Rosegal - My order has not arrived
I need an order March 27th 2023 and I still have not received my stuff I have the confirmation I have the confirm I have everything but I still never received my stuff it was I am more than willing to send you the copy of the confirm I've been trying to get a hold of you guys for a long time now
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User's recommendation: That's there business

Paula M Szg

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Verified Reviewer

I just want to get different sizes & return I will never order from them again I haves called no answer then it gives you someone to chat with & they want for $1.00 then 46.00 a month no thank you I a

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Am not paying for a service when I made an order I should be able to just get help with their merchandise
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Preferred solution: I need to know how to send things back for smaller size & return 2 items don’t like or fit. Please just tell me how to accomplish that

Bethany G Dgv

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Verified Reviewer

Oroder

Updated by user Sep 25, 2023

I have tried online to talk to them and I have tried calling no answer from online or calling

Original review Sep 18, 2023
I would like to know y when I try calling Rosegal it just hang up on me before I get the chance to talk to someone about my order to see what is going I can't get someone to talk to me
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Loss:
$81
Cons:
  • Some times it takes to long to get delivered

Preferred solution: Full refund

Eva C Nbl

Incorrect order

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I ordered a top and a pair of shorts but instead I received two of the same tops and I'm not able to contact anybody in customer service call them to place your order and do not do it online
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Preferred solution: Deliver product or service ordered

Keilan Ggy

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Verified Reviewer
| map-marker Atlanta, Georgia

Have not received item

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Ordered a three piece bathing suit it says that it was sent out but I didn't receive it. I will not be ordering anything else.
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