Atlanta, Georgia
Not resolved
1 comment

The product was attractive and good quality and my husband really like it, but it was too small. I tried to arrange an exchange, but there was a problem.

I decided to save time by ordering the right size and requesting a refund instead of an exchange. Still no luck. I have tried to get through to them by phone. I was put on hold .No one ever picked up.

I need a refund. Now they keep offering me an exchange.

Someone needs to pick up the phone or contact me so I can explain what I need. I tried to do a live chat, it will not give me that option.

Reason of review: Poor customer service.

Monetary Loss: $20.

Preferred solution: Full refund.

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Dear Customer, We are so sorry to hear that you have been experiencing sizing issues. Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.

Please tell us your order number so that we can offer the proper solution.

We are awaiting your reply. Rosegal Customer Service

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