3 comments
Not resolved

Long story - i will try to cut it short...

Made an account to buy new item for a family members birthday.

Payment went through and they confirmed with an email they have the money.

Then i get an email back saying they can't send the order until (and i quote) 'To release my order, please kindly provide the following details: a colour copy of my ID. Passport or driving licence showing everything but my date of birth and document number and a photo copy of my credit card used for the payment!!!'

HOW RIDICULOUS!!!!

Looking at the comments said on various website... i am very lucky as after NUMEROUS emails back and forth using their *** ticket system i finally got my money back but i was threatening them with FRAUD as i did not agree with this method, so they must have gotten worried about it and sent me the money to shut me up! I shop on-line a lot and i have never ever been asked for such personal information!

I thought that was going to go away and id never hear from them again... i got a newsletter from them a good few in one day and they just kept coming - i was so annoyed with them i just unsubscribed - little did i know after a painful 'ticket' dispute back and forth and up to (not joking) 12 unsubscribes, saying i was unsubscribed, i STILL got their *** emails!! I was so frustrated and i don't want anything to do with them!!!!

Further to this they managed SOMEHOW to get another personal email address from me and email me using this - i thought this would never end!!

Luckily i have managed to get a block on their emails so fingers crossed i never get any more!!!!

I have never been made to feel so frustrated by a company before and i will do anything to help prevent another customer go through this! If i could give ANY ADVICE...JUST DON'T BUY ANYTHING FROM THEM - THERE ARE FAR BETTER WEBSITES ACTUALLY SELLING STOCK FOR GOOD REASONS! LOOK AT ALL THE BAD BAD REVIEWS!!!

To further add to this crazy situation - i wrote a review on on another review website saying the same thing and they have urged me that i have to take down my review in order for them to sort out my problem...... This just rings alarm bells!!!

Ive kept all the correspondence and screenshots to prove should i need to.

I would just urge people to stay clear!!! SAVE YOURSELF THE AGGRAVATION!!

Review about: Rosegal In General.

I didn't like: Urge others not to use, Awful, Frustrated, Do not use, Customer service.

Review #881708 is a subjective opinion of a user.

1.0
Diversity of Products or Services
Price Affordability
Website
Staff
Discounts and Special Offers
Advertised vs Delivered
Product or Service Quality
Warranty
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Location
Value for money
PRODUCT OR SERVICE Rosegal Website
Reason of Review / Monetary Loss FRUAD! / Not specified
Preferred solution Not specified

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Rada
#1209077

Dear customer,

We apologize for the inconvenience we may have caused you.

According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.rosegal.com/payment-verification.html for details.

For the unsubscribing issue, please understand that we need some time to do it.

For more details, we have sent you an email with our solution, would you please check and reply it?

Thank you very much for your understanding. Yours sincerely,  Rosegal Customer Service

Anonymous
Rochester, New York, United States #1187400

I'm freaking out!I ordered something.

Un be known to me about all this commotion.

Only discovered these message boards.

They have acknowledged my order and sent me a tracking ticket.Supposedly the order has shipped.

I will definitely keep you ALL POSTED!

Why doesn't the government do something about legitimate problems instead of all the foolishness we are bombed with every day on the news?

I don't know about anyone else, " I'm sick to death of politics!!!"

Anonymous
Sahuarita, Arizona, United States #1184955

Thank you for this post..I won't go near them. I had a funny feeling when I saw their website and that's why I looked for reviews.

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