Rosegal - All my clothes were ruined.

I spent about $56 on the RoseGal website early in 2015. I bought a dress, four shirts, and a necklace.

It took about two months for me to get my items. When I opened the bags, every single item was either significantly smaller than advertised (and I ALWAYS make sure to use the size chart because I'm very busty), extremely ripped, or both. The only intact piece of clothing was the necklace.

I took pictures of the damage with my Nikon and started e-mailing the RoseGal website. They first offered me a $5 refund (on a $56 order? Are you kidding me?), which I obviously refused. They then offered me $15, but only if I re-purchased everything from the store (an obvious attempt at a rip-off), which I also refused. They then, unbelievably, advised me to simply give the clothing to my friends and forget about the whole thing. I couldn't believe what I was hearing. I demanded that they refund me 75% of my money, or else I'd dispute it on PayPal and get 100% of it back. They then told me that they would only give me a refund if I sent the clothing back to them - the shipping and handling would have cost me over $80. They were asking me to pay $80 shipping and handling to get back my $56 refund (which they likely would not have done anyway). This was obviously their way of trying to scare people into not demanding refunds.

So, I opened a dispute on PayPal. I posted the pictures and PayPal refunded me the $56 right away.

This review is a subjective opinion of a user.
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More Review Details

Value for money
Exchange, Refund and Cancellation Policy
Product or Service Quality
Delivery Service
Price Affordability
Advertised vs Delivered
Discounts and Special Offers
Diversity of Products or Services
Customer service

  • What I liked
      No items
  • What I disliked
    • Scam
    • Sizing problems
    • Defective
    • Damaged
    • Poor customer service

Reason of review:
Bad quality, poor customer service, damaged product, trying to rip of mee.
Monetary loss:
Product or service
Review category
Footwear and Clothing
review #695421 by

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