Heather O Wee

Order

Went to wrong address and apparently I have to pay for a delivery fee but don't know who I pay it to
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Preferred solution: Deliver product or service ordered

Tina P Knu

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Verified Reviewer
| map-marker Reno, Nevada

Finally got return info ..fallowed the return indtructions . never got my money bsck

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.i need to do a return and ive never seen a sight whos returns are harder to do than rosegirl. the order number is ZB230129****014456 2 items id like to return both. my name is
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User's recommendation: Cloths are cheaply made customers service sucks. Then you font even get money store credit for your return

Anonymous
map-marker Dallas, Texas

Lorilund405@***.com

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I finally got all my orders but they are all too large. I can't get in touch with anyone at Rosengals to return my items. I spent a lot of money here and I can't even sign into my account. Anyone else having these issues? I was also charged twice for $87.00 still have yet to hear from them and when I tried calling music came on but no one answered.
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User's recommendation: Do not order from here

Anonymous
map-marker Cresson, Pennsylvania

Wrong item shipped

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I couldn't understand the rep. He said I will get an email in 24 hrs, I think. I hope I can get the shirt I ordered. My size sells out fast. I don't know what will be in the email. I don't speak his language and he barely spoke mine, which annoys me. If you are going to do business with a country then you need reps that speak their language fluently. It's common sense and common courtesy. I wouldn't go to another country and demand they learn to speak like I do.
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Anonymous
map-marker Doylestown, Pennsylvania

Have not received

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I ordered in early March, said it would take no more than 2 weeks. Here we First week of April and it still hasnt shipped. Customer service is no help at all. I just want to know when to expect my product.
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User's recommendation: Order far in advance if you need for a specific occasion.

Mical Vwr
map-marker Manhattan, Illinois

I can’t process my order

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The material of the clothes are all made out of the same thing and the prices are if you were given 100% cotton or something but you're convenient
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Anonymous
map-marker Tampa, Florida

A refund on a purchase that I made

Yes I had placed a order that I didnt get because you were out of stock so they was suppose to refund me back 63.00 dollars and I kept one of the outfits so I was just checking to see what the status was!
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Anonymous
map-marker Houston, Texas

Check on status of order

I just needed to know when I could expect my delivery since I had already paid for my orders and instead of speaking to a customer service representative. They hung up on me. This was my first time ordering from Rosegal so I wasn't sure how long it would take to receive my orders.
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Gabryella Qfv

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Verified Reviewer
| map-marker Navarre, Florida

Dress was not as pictured. Wrote them, never heard back.

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Rosegal - Dress was not as pictured. Wrote them, never heard back.

I wrote the company complaining the dress was very big and did not look at all like the picture. I even have their app downloaded.

I haven't heard anything back from them. They were in contact with me about a paypal charge, however. They were ok there. It's paypals fault.

But the dress said true to siz and it was very big and heavy. It wasn't a vibrant orange with a thin layer of black on top. It's made well. And is nice.

But it's not what I thought I was ordering. And I'm a true to size 8. Medium fits me. I know my size.

I know thos was a plus size site. So that's why I checked the true to size reviews. But it's not an 8. But I haven't heard back.

I can deal with it being bigger. I can work with that. But it's totally different from the picture. I thought I was ordering something cute.

I got something you'd wear to a formal event.

Nice. But it was just for fun.

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User's recommendation: Don't order if you are not plus size. True to size is not accurate!

Anonymous
map-marker Mcdonough, Georgia

Mr Skk no oh n Allen gave me a refund back for items and he was suppose to call back with conformation number

Mr John Allen never call me back to return my refund back on my card!! Want him to respond back about my refund on my card
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User's recommendation: Okay

Gisele T Qyx

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Verified Reviewer

Impossible to reach you by phone

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I have bought a kit of 2 (top and legging) order number ZP221201****38558. I did npt received the good size.

The top is size 3X and needed 2X, The legging is size small. I have contacted your service and my ticket number is AT230112****001. I have received 3 emails concerning my ticket number. The link indicated in your response indicated "question not found" I have also tried contacting you by phone: 1-360-85*-***01 and 1-20*-***-****.

I am quite *** off your support service. I would like to receive the right size or full refund.

You can reach me at 1-51*-***-****. Please note that each time I tried to reach you the phone line is cut off after few minutes for witch I have to pay some long distance fees!!!

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Pros:
  • I dont se yet
Cons:
  • Impossible to reach you

Preferred solution: Full refund

User's recommendation: Not realy

Mary Ellen P Bqc

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Verified Reviewer

Problem with order

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Two tops are huge! Not an ex largetge white top and blue and white are so big. Can I return for credit?
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Loss:
$20
Pros:
  • Sekection

Preferred solution: Full refund

Bradly B Gih

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Verified Buyer
|

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Verified Reviewer
| map-marker Black Diamond, Alberta

Thay have not gotten back to me about my problem with my mother's order

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Rosegal - Thay have not gotten back to me about my problem with my mother's order
My mom is not computer savvy she is just learning how to use her first cell phone and has trouble with all the functions she thought she did so good with the order without me but she missed the proper pants size after filling her order I showed her the right size for both so please if you would there are different pants thay need to be replaced with petite extra large she got all smalls so please can you fix this issue thanks again
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Anonymous
map-marker Miami, Florida

Request refund

I want a refund on my purchasethe items are poor quality and not at all what the picture shows a pair of the pants I received isn't even pants.
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Tammara V

My order has not arrived

Rosegal - My order has not arrived
Where is my order #ZB221103****359955. It's been ordered quite some time. Said was delivered on Nov 21st??? I want my order. I paid for this order when I ordered this stuff.
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Pros:
  • Cute clothes
Cons:
  • To long to get order

Preferred solution: Deliver product or service ordered

User's recommendation: Not good

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