Rosegal is a fraud

No resolution! They took my money for 7 sets of matching Christmas pajamas. 2 arrived in the wrong size. No refund. Their answer is that the neighbors must have gotten them instead. On Christmas Eve tracking showed they were still in customs. I thought PAYPAL would be safe. Nope!
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ID
#1156457 Review #1156457 is a subjective opinion of poster.
Product
Rosegal Pajamas
Reason of review
Not as described/ advertised

Rosegal is a fraud

I assume I could trust them because they use PAYPAL. I LOST $130.00
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ID
#1156283 Review #1156283 is a subjective opinion of poster.

POOR SERVICE

HI I ORDERED A XL BLUE MERRY CHRISTMAS HOODIE ON THE 28TH OF NOV. WITH A 7 TO 15 DAY DELIVER DAY. I WANTED TO WEAR IT TO A XMAS PARTY.WHEN THE HOODIE DID NOT SHOW UP AFTER THE 15TH DAY I CALLED ROSEGAL NU 1-88*-320-****.THE NEXT THING I HEAR THIS IS A NON WORKING NU.I LOOKED UP THE NU AGAIN AN CALLED AGAIN.STILL NON WORKING NUMBER.I CALLED ALL DIFFERENT TIMES OF THE DAY AN STILL NO LUCK.I DID GET ON THE CHAT AN WAS TOLD THE HU DID WORK BUT IT DIDN'TI.I DID HAVE A TRACKING NU WHICH WAS LS26482****CN.ALL THE TIMES I LOOKED IT UP THE ITEM WAS STILL IN CHINA. AFTER A FEW TIMES LOOKING UP MY NUMBER TO SEE IF THE HOODIE LEFT CHINA MY NUMBER COULD NOT BE LOOKED UP.I DID GET HOODIE TODAY THE 26TH.THE XL MIGHT FIT MY 4YR OLD GRANDSON HAVE A NICE DAY
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ID
#1156208 Review #1156208 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$25
Preferred solution
Let the company propose a solution

Horrible products shipping customer service

This is a horrible terrible company. Absolutely do not order from this company. They send partial orders whenever they feel like it and do not let you know ahead of time. They promised 72 hour shipping and I have been waiting since early August to receive over $400 in...
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1 comment
#1409810

I ordered on December 6th and still haven't recieved my items. Its December 27th today.

I was hoping to give gifts for my grandkids. Never shopping this site again.

ID
#1155772 Review #1155772 is a subjective opinion of poster.
Service
Rosegal Shipping Service
Reason of review
Return, Exchange or Cancellation Policy
New Reviewer

No matter what I do I cannot get ahold of this company!!

Order has not been received.
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ID
#1154885 Review #1154885 is a subjective opinion of poster.
Service
Rosegal Shipping Service
Reason of review
Bad quality

Bad. Poor fit. Unable to contact. Telephone--just busy signal.

I ordered 2 tops. The first one had a really too large bodice but very tight sleeves. The second one had fine sleeves, but the bodice was extremely tight. Both were the same size! I attempted to call many times, but only got a busy signal. I tried to communicate with...
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1 comment
#1408750

It's been rather obvious for quite a few years now that you need to actually go to a local store and try on most types of clothing and shoes nowadays, given that most are now made in some foreign land where the have no conception of our sizes. I now wear shoes in size 8 1/2 to 11 depending on brand and where made. Welcome to the global economy.

ID
#1154669 Review #1154669 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Product
Rosegal Top
Pros
  • Variety of products available
Cons
  • Inability to contact company to resolve the problem
Reason of review
Return, Exchange or Cancellation Policy
Loss
$25
Preferred solution
Be able to contact company and have them take the merchandise back

I absolutely love rose go I just need to send 2 things back

I just have to return to items I need a return slip I hope that's not A problem I would really Would like you to know That I love rose gal I love everything so far that I've got I just have 2 things to Return and I will be ordering more thank you very muchI'm not a *** customer that was a mistake
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ID
#1154307 Review #1154307 is a subjective opinion of poster.

Terrible

I paid extra money for my packages to be delivered.before Christmas an almost 3 weejs later still no packages.Every time i try to call the number they advertise for customers to use the phone number automatically hangs up in my face.My opion Rosegal.com is a bad bussiness to order from.
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ID
#1154109 Review #1154109 is a subjective opinion of poster.
Reason of review
Problem with delivery

Christmas shirt

I ordered a christmas shirt a month ago. I still have no shirt and christmas is monday
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ID
#1153988 Review #1153988 is a subjective opinion of poster.
Service
Rosegal Shipping Service
Reason of review
Order processing issue

Product was ridiculously tiny

The picture of a nice sized cube made out of magnetic marbles intrigued me . Inside a tiny envelope was this miniature deal about the size of a sugar cube. They must have used a telephoto lens to blow it out of proportion for the picture . Thank God it wasn’t expensive. My son will probably drop it on the carpet and we’ll never find it. It’s almost worth the price for the laugh I got out of my stupidity for ordering it .
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1 comment
#1409648

Same. Magnetic cube was about 100× smaller than pictured - please note the picture included an adult hand playing with the cube. Definitely a scam, and yes I fell for it but never again

ID
#1152679 Review #1152679 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

This company sucks!!!

I placed on order in October2017 for 4 items. 1 arrived almost immediately. Mid November, I contacted them about my other 3 items. They told me they shipped on Oct 31 and Nov 9 and asked me wait a few more days. On Dec 3 I contacted them again. Their only response was "thank you for your patience". I contacted again on Dec 7. No response. I contacted again Dec 9. On Dec 11, they ask me to verify all of my info, which I do. A few days later, they tell ME to contact customs. Um NO I paid YOU to handle shipping. Now they tell me that I have to wait until Jan 9th before they will act. So much for my Christmas decorations. Today is Dec 20.
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ID
#1152671 Review #1152671 is a subjective opinion of poster.
Service
Rosegal Shipping Service
Reason of review
Order processing issue

After a month, still have not received order, which some are Christmas presents, never thinking with such a variety of items and promised shipping I would be out of luck!! I need the items by Ftiday o

I ordered a month ago, received an email the order had been shipped out and now unless I receive it in 2 days I will lost my trust in this company, and proceed to the next level of for Business complaints. why 100 words I have no time to write an essay, please just send my purchases No this company is causing me stress and severe anxiety and I do not believe how you ship from China instead of the home base of Rosegal Thinking all your words were untrue I cannot believe I MUST keep writing in order to be heard
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ID
#1152230 Review #1152230 is a subjective opinion of poster.
Service
Rosegal Shipping Service
Reason of review
Order processing issue

Customer service and refunds

DO NOT USE THIS COMPANY UNLESS YOU WANT TO PART WITH YOUR MONEY FOR ABSOLUTELY NOTHING IN RETURN. I placed two different orders. One I wanted to return but they refused to accept it and it was sent back to me despite having the correct packaging and information inside...
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ID
#1152166 Review #1152166 is a subjective opinion of poster.
Service
Rosegal Customer Care
Cons
  • Fraudsters
  • Customer service and taking my money for nothing in return
  • Customer serve
Reason of review
Return, Exchange or Cancellation Policy
Loss
$154
Preferred solution
Full refund

Not good

Non of the contact numbers are working #'s most say there magic jack numbers that have not yet been assigned the 800 contact number is just get a fast busy signal the other number no one answers you get a voicemail not even knowing if it's the correct voicemail I left a message but I'm really not expecting a call back I really do not think I will order anything else from this company prices seem great but if you don't get what you ordered what's the point so now I've paid for something and find out when it's coming didn't receive one email stating it was going to come around December 12 well that's come and gone and I'm just trying to check with their records state if it has been delivered I guess I need to find out where it's a bit of a joke I don't usually complain about things but this does make me a bit angry and frustrated holidays are frustrating times anyways and you don't need added frustration
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1 comment
#1414234

don't buy from this company, it is rip off!!!!!! garbage trash.

ID
#1151612 Review #1151612 is a subjective opinion of poster.
Service
Rosegal Customer Care
Reason of review
Problem with delivery

Never got it

Ordered a shirt, planned on ordering more but I like to buy one thing first when it's a new place for me. It's been about 4 months now. Never got it. After reading many reviews now, I don't expect to get it. At least it was only $15.
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ID
#1151440 Review #1151440 is a subjective opinion of poster.
Reason of review
Problem with delivery
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