Jolette Yig

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Verified Reviewer
| map-marker Chicago, Illinois

They are slow on shipping

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I placed an order two weeks ago and they haven't even shipped it yet then I tried to email them to find out when it would be shipped and no response so I tried to call them and nothing
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Anonymous
map-marker Seattle, Washington

Didn't receive my orders

Rosegal - Didn't receive my orders
I paid for 400 dollars worth of clothes I never received them. Says they were delivered. But they re delivery courier never contacted me 400 dollars worth of clothes never received I feel they are scamming me
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User's recommendation: Don't buy anything from rosegal

Darla C Flk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My order hasn't been delivered yet. Very pissed and want my Blouses or my money. Yet no one and I mean no never answers when you call. Instead you get hung up on....

No I'm tired of repeating myself over and over again Sad if you want more symbols then do the Job that's expected of you
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Loss:
$38

Preferred solution: Deliver product or service ordered

Susan H Jbr

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

You have the wrong address for an order I purchased and paid. And haven't gotten my order

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Rosegal - You have the wrong address for an order I purchased and paid. And haven't gotten my order
Rosegal - You have the wrong address for an order I purchased and paid. And haven't... - Image 2
I can not get through on your number. You have my wrong address for blouse I purchased and which I paid. I need to find how to receive this order.
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Loss:
$29
Cons:
  • Very difficult to contact

Preferred solution: Full refund

User's recommendation: Do not use this company

Sarah G Bpm

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Verified Reviewer
| map-marker Hiawassee, Georgia

I love Rose gals clothes because they are so pretty and they fit and feel good but their customer service sucks

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When will I get the last 2 items of my order?its been a long time since I ordered,i got all but 2 of the items that I ordered
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User's recommendation: Unless you live in China don't order from them,it takes forever to get your order and sometimes you don't get all of your order

Ruby M Aii

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Verified Reviewer

To speak to a representative please

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I haven't received my order I ordered on 4/7/2023.. after I I made my order and put in my credit card number I got a order number it is (alonglet10573) Now I can't get ahold of anyone to talk to about my order status or nothing!! I guess you all are a scam or something!!
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Preferred solution: Deliver product or service ordered

Rachael G Dkm

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Verified Reviewer
| map-marker Durham, North Carolina

Need to talk to someone

I ordered some cloths this morning.it had my old address.when it got to shipping and handling I tried to update to new address but I'm not sure if it did.i need to update my address and to make sure shipping and handling is going to deliver it to my new address.i don't think it went thru bcuz it didn't change the address on your side and the only 2 numbers that I was able to get from Google doesn't work.ome rings busy and the other goes straight to music and then hangs up and it said it was successful and it took my money it didn't give me a comformation code
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Anonymous
map-marker Chesapeake, Virginia

I need to do a return or exchange

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Are these two shirts have not been processed yet they dont need to process them here are the numbers ZZ230508****541114. zz230508****039418
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Christina B Lbo

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Verified Reviewer

Ap deleted my info still waiting on delivery

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Updated by user Mar 30, 2023

No resolution despite multiple contacts and have been told different information from each contact. Rosegal has not been a good company to deal with. Don't do it.

Original review Mar 30, 2023
Been in contact, given information asked for and HUNG UP ON! I've been tracking and they have not delivered. Every time I actually get to talk to a person they tell me something different. I hate that I have to fix(try to) their mistakes. This is ridiculous!!! Hung up on after over 30 minutes on hold. This company has proven that it sucks!
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Loss:
$69
Pros:
  • Easy to order
Cons:
  • You have trouble actually getting those orders

Preferred solution: Deliver product or service ordered

User's recommendation: Don't do it!!

Anonymous
map-marker Atlanta, Georgia

I never got my order two weeks ago

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I place a order about a month ago and never got it!! I finally talked to someone and they said that they were out of stock with three of mine and gave me a refund but they process one of my order and II never got it about two weeks ago and it was a set!! So where is my order???
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User's recommendation: Never

Anonymous
map-marker Atlanta, Georgia

Order not received

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I ordered 3 outfits and they have yet to arrive and I can't get anyone on the phone! This is ridiculous.
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Anonymous
map-marker Peru, Indiana

Order process

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Their customer service sucks. It's evident they don't care about customers only money. I've written customer service and called the phone numbers I find. When I call I'm given the same excuse all service people are helping others my call will be answered ASAP I wait online about 5 minutes listening to gawd awful music and end up getting hung up on.
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User's recommendation: Run fast. You'd be better off at Torrid or Maurice's

Shelia M Fcg

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Verified Reviewer

I didn't get my refund for my items tha I didn't receive three weeks ago

I talked to some one name John Allen about my order that I did not receive about three weeks ago and he was suppose to give me a refund!I was just wondering did he process it yet!!
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Loss:
$26

Preferred solution: Full refund

Shelia M Fcg

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Verified Reviewer

Refund that I was suppose to get back for a purchase I never goy

I place a order about 3 weeks ago and never received it so I was suppose to get a refund sent back to my card!
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Loss:
$27

Preferred solution: Full refund

Heather O Wee

Order

Went to wrong address and apparently I have to pay for a delivery fee but don't know who I pay it to
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Preferred solution: Deliver product or service ordered

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